Very well organised , spotlessly clean and pleasant waiting area and speedy service. I missed the wash and valet though and totally understand the present restrictions.

Friendly staff

The new drop off and collect system is easy and quick to use, and they keep you updated on progress in addition to letting you know when service is finished and car ready for collection

Everyone were very welcoming and professional.

Polite, very knowledgeable and very helpful. Easy to deal with.

Completed the service quickly with no trouble

made to feel welcome

Car was ready on time, curtesy car too. Video sent of car very reassuring.

Totally positive experience

Danielle at mini and Isabella at BMW we're particularly helpful.

Helpful staff

Easy transition from start to finish

No complaints very professional. Asked one of the salesman some questions about potentially buying a new vehicle next year and he was extremely helpful.

work done quickly and for a good price.

Again work was completed promptly , and Danelle going out of her way to help me was much appreciated.

Good information about all stages of the job

I was satisfied

Friendly and quicker than expected.

Couldn't ask for more to be honest

Good communication and hand over of me query from sales staff to service staff who were equally great communicating

Service staff always helpful.

Never had any complaints.

Nothing is too much trouble.

Friendly informative

Excellent Service

The entire experience was seamless

The dealer was great. Kept me updated all the way, even with the back orders and then covid hit

Got the job done

It's the first time I've used Sytner Cardiff and they were very helpful, the young lady on the front desk who dealt with me was very helpful and polite.

Danielle was great throughout the process made booking my car in very easy and filled me with confidence from the minute I dropped my car off. Danielle kept me updated throughout the process.

Harriet followed the car from production to actual handover with regular updates

Ryans customer service was the main reason along with earlier points mentioned

Nice customer care, original schedule kept, appreciate follow-up call.

Very satisfied

Danielle at Sytner in Cardiff is wonderful. Very polite and helpful.

Phoned up for my brakes. Booked in 2 days later. Can't fault it.

Knowledgeable friendly salesperson. Good communications.

On time, kept us updated, clean and safe

Competent and knowledgeable

Easy to deal with and very professional

Friendly and efficient staff - good communication before and during the service from Danielle Stewart. Price was reasonable too

Friendly staff and good phone calls to give updates

Kept well informed throughout by Ryan. Finances sorted out really easily by Kelvin Pick up went smoothly and car was presented to high standard Mini videos really helpful too

Excellent personal service and great product

The purchase was very straightforward. I was kept up to date on a weekly basis by Ryan and so I knew when I could expect the delivery of my new mini. An added bonus was that it arrived a week earlier than expected!

Thanks to Alex. Usual polite courteous manner.

Everything was arranged and ready to go quickly.

Kept up to date with information

Great service - friendly and helpful staff

A very personal and efficient service. They listened to what I had to say and found the right product at the right price for me.