Again Mini employees are very attentive, they explain the process throughout and keep me informed. At the end of the service, I was walked through the results and discussed any up and coming matters to be aware of, which helps with budgeting.

Great to have express service facility

Swift and punctual

Too Expensive for battery replacement

First the mini part was damaged in transit could have been checked prior to starting job and mini work area had to be cleaned and polished on return home

Everything was excellent except it had slight damage to rear bumper by a sales person on the day of delivery and had to go in for 3 days for repair

Despite my car having to be kept in, mini were very helpful and sent a taxi to pick me up from university which was very useful.

Friendly, professional and not overly expensive

Booked the service and mot over phone which was easy. Greeted at reception and we were kept up to date through day as to when car would be ready. The garage is just off city centre and only a 10 min walk which was great.

Totally satisfied.

All issues resolved

Smooth operation, mellow vibes, nice place to read my book.

Very helpful

This was a first service and a repair (a leak into the boot), all of which was explained to me on the phone as they kept the car overnight.

We took the car into you with, among other things, a puncture. A week later the run flat indicator was flashing. I have just checked all four tyres. Each one registered a different pressure : 42, 40, 35, and 32. How could you do this? Appalling.

Excellent service

Very good fast track service

Service was good, a little expensive. The car was cleaned but a fibre cloth had been used on the black convertible roof. Fibres were quickly removed with a lint roller once i got home.

Treated me as a person not a woman

Excellent service

Made to feel welcome

Staff ignorant, untrained , don't care, I could go on but not enough characters left on this form

Efficient arrangements.

Happy with input but would have lliked a fault to be repaired when i was there

Quick appointments Options to stay or leave car; nice refreshments and environment if staying. Good communication

Purchase well explained, great flexibility regarding picking up the car

Very pleased

Ease of everything

Friendly and helpful.

The workshop provided a video of the checks they carried out which is a very good idea. The car was also supposed to be washed and vacuumed but this did not happen so it let the overall experience down.

I'm satisfied with the service experience but I did have to take the car back to fix a small issue.

As a lady on her own, I always feel comfortable at MINI Cardiff and feel they are treating me fairly.

Steve Harris was very patient and worked hard to find the perfect car in my timescale at a price that worked. He kept me informed all the way and his communication was second to none. I especially loved the teaser What's App photos the night before!

Car dealt with promptly, and great service

Friendly helpful staff, good service

No surprises, phoned to make appointment and everything ran smoothly

Had no concerns it was easy and no hassle

Steve Harris clearly went out of his way to make sure I was happy with everything. He even managed to get all the paper work completed, staying late at work, and allowing me to collect the car earlier than planned. He was great!

No such thing as perfect

Sytner Cardiff is an excellent organisation. It is efficient and welcoming. Staff are polite friendly and helpful.

Found the problem but has not rained since to check it so hoping it's been solved.

Great service

Very satisfied from the period of initial contact to the handover of the new vehicle. Everyone we dealt with was very friendly, approachable and professional throughout.

2 out of 3 issues highlighted prior to service were not sorted and now the car needs to go back in... the service light was not reset either. That said a warranty fix was provided that was most welcome

Again this is all due to Sophie. I had dealt with another colleague a few days before who was no way near as helpful. Sophie understood the issue and acted promptly

Cardiff Sytner did whatever they could to fix the issues I had raised.

Excellent Service from all at Mini in Cardiff

I was kept updated on the progress of the build/delivery at all times

Excellent communication and customer care. I received regular phone calls to advise on progress, particularly important as car was in for three days

This was not a service but repairing the central display