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Customer Reviews.

sales

5

Excellent service. Member of staff Satil was brilliant

14 March 2019

sales

5

I enjoyed the whole experience from start to finish. Thomas kept us informed at all times and could not have been more helpful.

14 March 2019

sales

5

We received great service from start to finish

14 March 2019

service

5

Good service friendly staff

14 March 2019

service

3.5

they forgot to reset my car computer so I had to return to garage for them to do this

13 March 2019

sales

5

Faultless

11 March 2019

sales

5

Never been disappointed with any of my new purchases over the years.

11 March 2019

sales

5

Can't find any faults

11 March 2019

service

5

I was greeted by a friendly face on arrival, sat down with an espresso (it was early!), and my tyre repaired within a couple of hours. Teamed with a complete car valet for free, inside and out. Amazing!

10 March 2019

service

4

Refreshments offered. Not perfect though - didn't get any paperwork from my service, only my MOT.

09 March 2019

service

5

Cannot fault anything.

09 March 2019

service

2

Took car for end of warranty check and an MOT ..dissappointed at the prices charged for new brake pads .. Also failed the mot because of number plate.this car had already been in for 2 previous services and not flagged up on either .

09 March 2019

service

4

Job completed to my satisfaction. Was surprised that my car wasn't returned to me washed. When taking previous cars (Citroen, Renault and Vauxhall) to main dealers for service/ repair they have always been washed. It's just excellent customer service

09 March 2019

service

4

I begrudge even returning to the show room and did so only because I have a service package on the car. The car was barely cleaned on pick up. No email received regarding work on the vehicle. only saving point was that it was quick.

08 March 2019

service

5

Comprehensive info given on the car, convienent

06 March 2019

service

5

The work was carried out in an efficient, timely manner.

05 March 2019

service

1

Because MINI have not offered to do anything for the inconvenience of booking a day off work to have my service done with them when I had already booked to have it done at a different garage. I also still havn't had my wing mirror replaced.

05 March 2019

service

5

Great service and also cleaned my car with perfection

05 March 2019

sales

5

The car was a birthday present for my wife and she really enjoyed the experience of collecting the car. She was given flowers and a thorough explanation of all controls and features of the car.

05 March 2019

service

5

Friendly, courteous and professional at all times.

04 March 2019

service

5

Booking in was easy and dropping the car off was swift. Staff were helpful

02 March 2019

sales

5

Excellent customer service throughout. Rhys was professional and approachable.

25 February 2019

sales

5

I was unsure about the decision to buy a new Mini, but the professionalism of the sales executive Thomas Biddle was 2nd to none and he supported me through the process with excellent communication at all stages.

25 February 2019

service

4

Quick and efficient service

22 February 2019

service

3.5

You *again* took my parking permit away when cleaning the car before returning the vehicle to me. I still had two weeks left on the permit for which I pay £10 a week for, which I have had to purchase again. Grrrr.

22 February 2019

service

5

Prompt and very friendly staff

22 February 2019

service

5

All staff brilliant

21 February 2019

service

5

went over and above

20 February 2019

service

5

At first my experience was not the best. However after dealing with Robert Bond in the service department and being able to email him to arrange bookings or work has helped improve my experience and feelings towards the dealership.

19 February 2019

service

5

Very friendly. Prompt repair at very short notice. I was back on the road within 2 hours

19 February 2019

service

5

Friendly Helpfull and cared

18 February 2019

service

5

Quick and efficient.

18 February 2019

service

5

Always efficient and short wait times for service appointments. Helpful

18 February 2019

service

5

Always polite and accommodating at Sytner Cardiff.

18 February 2019

service

5

Easy to do business with. Nice comfortable surroundings - I waited with the car!

17 February 2019

sales

5

Professional and explained clearly

17 February 2019

service

5

Everything about the car and conditions of sale fully explained and all queries answered fully and honestly

16 February 2019

service

4

The service was completed and the car washed and valeted. My only slight problem was that the pedals were left very wet and slippery.

16 February 2019

service

5

Efficent service, good faciities, friendly staff - can't complain

15 February 2019

service

1.5

Poor part quality; service incomplete upon collection - car dirty inside and out; told window mechanism repaired - it hasn't been. £1700 : very disappointing service.

12 February 2019

service

4

the service provided was good

12 February 2019

service

5

Nothing negative to add.

12 February 2019

service

5

It was easy to book in. They were prompt and finished on time.

10 February 2019

service

3

Mini was in for annual Mot and service but oil not changed. 4000 miles annually might suggest it's not needed but they are hard miles for any car. I would have asked for it if I'd realised it wasn't included.

10 February 2019

service

5

Very good service, clear information.

10 February 2019

service

5

Very satisfied with the quickness in booking and handing my car keys over. The female service assistant was very helpful in updating me with my last service details and knowledge of my car

08 February 2019

sales

5

Friendly staff and a knowledgable and down to earth sales rep.

08 February 2019

service

5

All work carried out in a timely fashion

05 February 2019

service

5

Completed on time

04 February 2019

service

5

I met with some wonderful people in mini Cardiff over the years including Sarah Hayward whose moved to sytner Newport and now in Cardiff Ian jehu who was so amazing and made me feel real relaxed and comfortable.