The personnel I dealt with - namely Ryan and Carolyn.

No issues. Everything done quickly and efficiently.

It feels good to drive

Very friendly and helpful sales staff. Steve Harris very knowledgeable and an enthusiastic driver; he hit just the right approach for me. Finance was straightforward and delivery was quick. The car (Mini Cooper S) exceeds expectations.

Friendly approach, regular updates and delivery on time.

Sales exec was not always available although attentive when in face to face contact.

The personal attention we received from Russell. No pressure was put on us and useful advice given

Promises to telephone me or email me were not kept. The car was at the dealers almost a week before I was told. Just had a letter to say they didn't give the v5c to bca when they collected my old car as promised by email

Friendly polite staff

Efficient service

The service I experienced was very good, however the part required was not the correct one on my initial visit. This was rectified the following day with the correct item obtained and fitted very quickly. Very courteous and friendly service.

As from start to finish we had a wonderful service from Gabriel at Cardiff

Always available to answer any queries. Friendly and efficient

Good service and no hassle

Everyone helpful and smooth handover

Kept me informed throughout

I didn't experience any problems at all. I had a choice of day and time and everything went according to the appointment I chose .

I had no problems at all. I had pointed out a rusty bolt when I dropped the car off and they replaced it without any queries

Caring professional service from reception through to sales and finance couldn't ask for better

Always made to feel welcome and dealt with promptly by Sytner staff.

Everything was explained fully and took the time to answer any questions we asked

Lovely staff - a special mention to Steve Harris going above and beyond!

Had to wait a while to get the appointment to sort out the problem. But the service ,support and communication was excellent on the day

Everything was dealt with professionally.

Very efficient as always

Thomas Biddle was a credit to Sytner. He was extremely helpfull as soon as my wife and I came in June to order our 6th mini from yourselves .There was no pressure and he took the time to go through everthing .Thomas also kept us updated from start

Nice relaxed polite and efficient service. Happy to talk through service options and what lies ahead if we decide to keep the car - which is really useful.

Friendly staff amd lovely atmosphere and service.

the car is in good working order

Good receptionist very helpful

Very helpful especially Jevron

Excellent service

because its true

Took the time all allocated.

Ryan Knapman was polite, helpful and, most of all, very knowledgable. He kept me informed at all times and gave me advice and information without ever seeming patronising. I have no reservations in commending his skill at carrying out his job.

Appreciated a call to see how the car had been after the service.

I sent an email about an issue I had with my service, I did receive an answer phone message to say that my issue was being looked into and I would have a call back. I did write another email to say had received this message. This was two weeks.

Lovely welcome at Mini very professional service from start to finish very much would recommend the mini to family and friends

Efficient same day service.immediately

Really helpful staff , very efficient too

Good communication as always and prompt service.

Easy appointment service, polite and courteous staff, Service delivered.

Because they keep you updated on progress and how long it is going to take plus informing you of any issues and solutions.

As usual the service was exemplary, no matter how busy you are you always make the customer feel special.

I was told that my Birthday Check wouldn't be done immediately due to other bookings. When I explained that I had to get back to Caerphilly to collect my daughter from school, Jevan arranged for my car to have the check first so I could get home.

Phoning me and asking that I give 100% in the survey.

There iis a concern to ensure ,in sales,that there is a right match of car to person

Kept updated as to what was happening with the car

I would have given maximum but we arranged to collect car the following day and staff could not find keys or documents

Had to constantly chase for update - repair took 9 day to rectify. Felt as it was covered by warranty, there was no urgency to complete. On collecting the car I was not supplied with a breakdown or any paperwork of the work had to request a copy