Nice clean service centre but they don’t put seat protectors on

Organisation of the car was quick and easy. It was delivered when they said it would be and collection was painless

Very well organised.

Very understanding during my end of warranty check and went over and above normal standards

Comfortable waiting area and attentive staff

I am also pleased with Robert Bond at Cardiff, who has shown expertise in any quire I had regarding my car.

The car is only a year old. I would not expect anything less.

Absolutely no problems. That's something amazing these days but all we ask for!

A bit disappointed that I was charged for the air con when it probably didn't need doing.

Lovely staff excellent service

Everything done as I wished, very little hassle. Cost a little bit more than I thought.

very efficient service

All staff attentive and helpful

Good, efficient service

Clean fast efficient And free mini brand water What more can you ask

We, including my 3 year old son, were looked after with impeccable service. From front of house to sales team to management. Many thanks.

NO COMMUNICATION

ok good service nice people

Great service

1st rate service

I was shocked at the cost of replacing 2 front tyres @~280 GBP. The staff and service was very good. It's the cost that has brought my rating down. This is a large amount of money to pay just for two tyres.

They are extremely professional. Due to the many problems I have developed a good relationship

Everyone was so helpful and very efficient that made our new mini even more special!!!!

I was updated as to what was happening at the time the only criticism was my tyre pressure wasn't reset after I purchased a new tyre and had to return to the garage.

Great service throughout. Really went that extra mile.

I was told the car would be ready at a certain time. 2 hrs later. I returned at that time and the car was still where I parked it. I had to wait another 2 hrs.

As above the people who work there are lovely, helpful and professional

Paul was fantastic from start to finish.

They provided a thorough service and the car was given back in pristine condition.

The whole process was handled professionally and by the sales person and I was well informed of the process.

Service was impeccable , staff provided excellent service and I felt looked after .

Everything was done to my satisfaction and they even cleaned the car for me!

Appalled - was told rear brake pads in need of changing as warning light would soon be on - took straight to another mechanic who was completely in disagreement and based on mileage plenty of life left

What a great showroom, with friendly staff

Always very good- only slight criticism I have is timing. For the last couple of services, I’ve had to call for an update on my mini

great service

All staff were pleasant and very helpful.

They always go that one step further to help you

Excellent customer service.

the car was well serviced and everything fine, except a slight issue with the body work on the car that can't be dealt with by directly mini garage as it has to go to BMW and i am expected to arrange this. it feels slightly disjointed service.

Great service and customer care. No hidden costs

No issues.

Advised job would only take just over an hour and no requirement for a courtesy car but on attendance the job took 2 hours which was completely unacceptable

As above. They started to look at my car then started another.

Helpful staff, car ready on time and immaculate

Staff extremely friendly and helpful

The sales person was knowable and if he didn’t know any point was able to quickly find out.The process was relaxing

everything that I asked was dealt with

All went well and Mini was as ordered

Great customer service very helpful took time with me to decide what I wanted