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Customer Reviews.

service

5

Again Mini employees are very attentive, they explain the process throughout and keep me informed. At the end of the service, I was walked through the results and discussed any up and coming matters to be aware of, which helps with budgeting.

14 August 2019

service

5

Great to have express service facility

13 August 2019

service

1

Swift and punctual

12 August 2019

service

2

Too Expensive for battery replacement

11 August 2019

service

3

First the mini part was damaged in transit could have been checked prior to starting job and mini work area had to be cleaned and polished on return home

10 August 2019

sales

4.5

Everything was excellent except it had slight damage to rear bumper by a sales person on the day of delivery and had to go in for 3 days for repair

10 August 2019

service

5

Despite my car having to be kept in, mini were very helpful and sent a taxi to pick me up from university which was very useful.

10 August 2019

service

5

Friendly, professional and not overly expensive

09 August 2019

service

5

Booked the service and mot over phone which was easy. Greeted at reception and we were kept up to date through day as to when car would be ready. The garage is just off city centre and only a 10 min walk which was great.

06 August 2019

service

5

Totally satisfied.

05 August 2019

service

5

All issues resolved

05 August 2019

service

5

Smooth operation, mellow vibes, nice place to read my book.

04 August 2019

sales

5

Very helpful

03 August 2019

service

5

This was a first service and a repair (a leak into the boot), all of which was explained to me on the phone as they kept the car overnight.

03 August 2019

service

1

We took the car into you with, among other things, a puncture. A week later the run flat indicator was flashing. I have just checked all four tyres. Each one registered a different pressure : 42, 40, 35, and 32. How could you do this? Appalling.

02 August 2019

service

5

Excellent service

02 August 2019

service

5

Very good fast track service

02 August 2019

service

4

Service was good, a little expensive. The car was cleaned but a fibre cloth had been used on the black convertible roof. Fibres were quickly removed with a lint roller once i got home.

01 August 2019

service

5

Treated me as a person not a woman

01 August 2019

service

5

Excellent service

30 July 2019

service

5

Made to feel welcome

30 July 2019

service

2

Staff ignorant, untrained , don't care, I could go on but not enough characters left on this form

28 July 2019

service

5

Efficient arrangements.

27 July 2019

service

4

Happy with input but would have lliked a fault to be repaired when i was there

23 July 2019

service

5

Quick appointments Options to stay or leave car; nice refreshments and environment if staying. Good communication

22 July 2019

sales

5

Purchase well explained, great flexibility regarding picking up the car

22 July 2019

service

5

Very pleased

22 July 2019

service

5

Ease of everything

22 July 2019

service

4

Friendly and helpful.

21 July 2019

service

3

The workshop provided a video of the checks they carried out which is a very good idea. The car was also supposed to be washed and vacuumed but this did not happen so it let the overall experience down.

19 July 2019

service

4

I'm satisfied with the service experience but I did have to take the car back to fix a small issue.

18 July 2019

service

4.5

As a lady on her own, I always feel comfortable at MINI Cardiff and feel they are treating me fairly.

18 July 2019

sales

5

Steve Harris was very patient and worked hard to find the perfect car in my timescale at a price that worked. He kept me informed all the way and his communication was second to none. I especially loved the teaser What's App photos the night before!

18 July 2019

service

4

Car dealt with promptly, and great service

17 July 2019

service

4

Friendly helpful staff, good service

15 July 2019

service

5

No surprises, phoned to make appointment and everything ran smoothly

15 July 2019

service

5

Had no concerns it was easy and no hassle

11 July 2019

sales

5

Steve Harris clearly went out of his way to make sure I was happy with everything. He even managed to get all the paper work completed, staying late at work, and allowing me to collect the car earlier than planned. He was great!

11 July 2019

service

4

No such thing as perfect

11 July 2019

service

5

Sytner Cardiff is an excellent organisation. It is efficient and welcoming. Staff are polite friendly and helpful.

11 July 2019

service

5

Found the problem but has not rained since to check it so hoping it's been solved.

10 July 2019

sales

5

Great service

09 July 2019

sales

5

Very satisfied from the period of initial contact to the handover of the new vehicle. Everyone we dealt with was very friendly, approachable and professional throughout.

08 July 2019

service

3

2 out of 3 issues highlighted prior to service were not sorted and now the car needs to go back in... the service light was not reset either. That said a warranty fix was provided that was most welcome

08 July 2019

service

5

Again this is all due to Sophie. I had dealt with another colleague a few days before who was no way near as helpful. Sophie understood the issue and acted promptly

08 July 2019

service

5

Cardiff Sytner did whatever they could to fix the issues I had raised.

07 July 2019

sales

5

Excellent Service from all at Mini in Cardiff

06 July 2019

sales

5

I was kept updated on the progress of the build/delivery at all times

06 July 2019

service

5

Excellent communication and customer care. I received regular phone calls to advise on progress, particularly important as car was in for three days

06 July 2019

service

3

This was not a service but repairing the central display