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Customer Reviews.

service

1

My boot lock is still not working, and water has been left in the boot cavity, not drained!

15 January 2019

service

3

Overall I was satisfied. I had to have my brake pads changed a few weeks before I had time to come to mini for my service at a local garage. Even though the brakes were clearly new Mini left the warning light on. I’m sure they could have reset it.

13 January 2019

sales

2

Car arrived when they said it would albeit damaged. Would have liked at least a key ring for my keys. Although, the advisor did ask if I’d like my Audi keyring back. Ooooook!

10 January 2019

service

2.5

Good customer care. But too expensive for works carried out.

10 January 2019

sales

3

Frustrated st how long some things take

09 January 2019

service

5

Following the Winter Check, the car was returned fully vacuumed and washed. This along with a video report represents amazing value. Well done!

08 January 2019

sales

5

Russell was very helpful and nothing was too much trouble. All of the staff were friendly when I visited and called on the phone

08 January 2019

service

5

Fantastic customer care

05 January 2019

sales

5

Everyone very helpful.Special thanks to Keir, Russell and Tim.

05 January 2019

service

5

Efficient service

05 January 2019

sales

3

Sales good finacial bad.

04 January 2019

service

5

Very helpful

04 January 2019

service

5

Very helpful and very pleasant to deal with

03 January 2019

sales

5

The service provided by Sitil, Tom and the man who arranged our finance (his name escapes me) was excellent and is the best service we’ve received when purchasing a new car.

03 January 2019

service

4

was told car wasn't ready when arrived as was being cleaned Car was actually parked outside ready to go

03 January 2019

service

5

Great service and very clean car afterwards just in time for Christmas. Easy to book and cancel appointment and very friendly staff.

03 January 2019

service

5

Never any problems

24 December 2018

service

5

Quick and friendly staff

21 December 2018

service

4

Jordanne was excellent and made the experience simple - she could not have done more - she is a credit to Sytner Please thank her for me

21 December 2018

service

5

Quick book in of car refreshments provided and I love that you are sent a video of your service being carried out on your car

21 December 2018

service

5

The car was serviced promptly at the appointment time.

20 December 2018

service

5

Very easy to sort out

20 December 2018

sales

4

Very friendly & professional

19 December 2018

service

5

Everything was as expected

18 December 2018

service

4

They went out of there way to help sort the problem

16 December 2018

service

4

All work completed efficiently and hire car was very useful

14 December 2018

service

5

Speedy and straightforward

13 December 2018

service

5

Very obliging with professional help and advice

13 December 2018

sales

5

Professional, personal and friendly service by everyone especially Kier and Jason.

13 December 2018

service

3

Service was very good, but the staff hadn't hoovered out the boot during valeting!

13 December 2018

service

5

Informed when work done. Good communication.

10 December 2018

service

5

From appointment to completion we were very pleased and always kept informed just one phone call

09 December 2018

service

5

Timely and efficientCourtesy car allocation

08 December 2018

service

5

They always keep you informed of how the service is going, they always answer any questions and if answer not know they find the corrected answer

07 December 2018

service

5

Very fast and explained everything to me thoroughly because I didn’t understand at first

07 December 2018

service

5

Professional and polite

06 December 2018

sales

5

Staff were helpful and thorough.

04 December 2018

service

5

Booked in quickly kept up to date with text reminders and service carried out within the timescales

04 December 2018

sales

5

great service from Ryan and colleagues. well looked after

04 December 2018

sales

5

Overall I was over the moon with the result of recievibg my car. From start to finish the staff at Sutherland Mini Cardiff were proffesional and ever so helpful.

28 November 2018

service

5

Had bad experience there last time but completely different this time

27 November 2018

service

5

Tyre pressure query sorted out, work done promptly and car handed back lovely and clean!

27 November 2018

service

4

Would have been completely satisfied although when I arrived for my service I was informed I will have to come back later. Apart from this the service was excellent!

27 November 2018

service

4

Job done to my satisfaction

27 November 2018

service

5

Efficient, on time and polite customer service.

27 November 2018

sales

5

On time and exactly what I asked for

27 November 2018

service

5

Although I didn't have a service, they checked my tyres and gave me good advice

27 November 2018

service

5

Always liked Alex and Alison on service desk before and was wary of someone new. Needn’t of worried though as Jordanne was brilliant too.

24 November 2018

service

4

Staff great but computer upgrade could have waited for 2 years if I had not gone in with problem with my new car. Apparently there was no intention for a recall notification as this was not a safety upgrade

23 November 2018

service

4.5

The customer service team were good, although the car service took a little longer than I was told to expect and the car vacuuming was hit and miss. It did not really cause me any real problems though.