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Customer Reviews.

service

5

Staff make you feel comfortable. There is no hard sell on 'recommended' extras. Efficient and friendly.

03 January 2020

service

5

Helpful staff

02 January 2020

service

4

Took a little while longer than I was told but otherwise very happy

02 January 2020

sales

5

Excellent service from Ryan Knapman, our sales advisor.

02 January 2020

service

5

No complaints at all

01 January 2020

sales

5

Gabrielle was lovely

01 January 2020

sales

5

As above great service from knowledgeable staff throughout the whole process

01 January 2020

sales

5

I had to have the handover of car in the rain outside and no key ring was given

29 December 2019

service

5

Receptionist execellent

24 December 2019

service

5

completely unproblematic

22 December 2019

sales

5

Honestly, you should be very proud of the team at Mini Cardiff. Everyone was pleasant, kind, fun and informative. We felt well looked after and again Rhys went out of his way to make sure everything was as we needed for collection of the car.

21 December 2019

sales

5

See above at Q1. Ryan at Sytner Cardiff went to great lengths to explain and to ensure we were happy with the cars controls. He spent considerable time on the vehicle hand over thereby ensuring our satisfaction on driving the new car.

17 December 2019

sales

5

great communication and flexibility from MINI team

17 December 2019

sales

5

My children were treated very well and made very comfortable throughout my time arranging my new car, em and my partner were also made to feel very welcome and comfortable.

16 December 2019

service

1

friendly staff

15 December 2019

service

5

Excellent service

14 December 2019

sales

4

The Sales assistance Russell was extremely helpful to the best of is ability and done all he could for us As I said previously very disappointed with the return of the deposit of £500 by what is a professional well respected company

13 December 2019

service

5

Staff helpful and polite. Service done quickly and efficiently.

12 December 2019

service

5

Kept me step by step

12 December 2019

service

2

Was made to wait twice as long at dealership for service to be completed which made me late for an appointment

10 December 2019

service

5

Good service

10 December 2019

service

5

Easy process

10 December 2019

sales

5

Always professional. Manager needs a ten.

09 December 2019

service

5

Had 2 tyres and wheel sensor fitted, when driving out of garage, wheel sensor came on, it happened to be on the back wheel drivers wheel, not the one we had a problem with initially

09 December 2019

service

3

Because a new steering wheel had to be fitted, the agreed interior valeting didn't happen. Also, new tyres were fitted but the tyre pressure monitor was not reset and the tracking was out, which we had to get fixed elsewhere at a cost of £30.

09 December 2019

service

5

The lady who meets and greets was new to me and worked exceptionally well! Thank you!

09 December 2019

service

4

Very happy overall. Good meet and greet, short wait on pick-up but nothing awful. Annoying that somebody had changed the channel on my radio!

06 December 2019

service

5

Progress on sevice. Sent email confirmation. Provided with greatcourtesycar

06 December 2019

service

2

The work was complete but it booking a slot was difficult. The lack of understanding from staff as to why we've turned up is shocking, unless we're buying we feel more of a hinderance. .

06 December 2019

service

5

Dealt with MOT very efficiently and notified me as soon as car was ready to collect, staff were very friendly and welcoming

05 December 2019

sales

5

The whole experience was easy and I was constantly kept informed on my new minis progress by Gabriel

04 December 2019

service

5

Our mini was Returned to us cleaned and cared for.

03 December 2019

service

4

Highly attentive personal service. Provided updates whilst waiting on the progress of the vehicle service - waiting area was clean & well presented.

03 December 2019

sales

5

Everything was covered from finance, transfer of personal number plate and explanation of the settings and controls.

02 December 2019

service

5

Extremely professional, helpful

01 December 2019

service

5

Very efficient.

01 December 2019

service

5

Although they were running behind on the day I took my car in for a MOT, the staff were able to fit me in so that I could get back to work on time.

01 December 2019

service

5

Sophie was great, very informative but straight to the point and got what I wanted through quickly

01 December 2019

service

3

The staff were pleasant.

30 November 2019

service

5

We told the garage we were having problems getting back to pick up the car on the day of the service and they told us not to worry we could either pick it up late on the day of the service or the following day.

30 November 2019

service

5

Great customer service

29 November 2019

service

5

Always helpful and welcoming whenever you visit showroom

28 November 2019

service

5

work was completed efficiently despite the issues at the centre

28 November 2019

service

5

Every time I have had any issues with my Mini, it was always dealt with professionally and efficiently with minimal disruption to my day.

27 November 2019

service

5

Work was carried out as agreed and done really quickly

26 November 2019

service

5

Courteous and efficient service

26 November 2019

service

2

Customer service has deteriorated since my last visit. No offer of coffee on arrival; when I took delivery of my car the parcel shelf had been jammed into the bottom of the boot, which made it difficult for me to release and secure to the hinges.

26 November 2019

sales

5

Kept up to date during the ordering process and received regular text messages

26 November 2019

service

5

Quick, pleasant staff

26 November 2019

service

4

My mini apple airplay no longer works. I was told this may happen but no offer to reset.