Issue with vehicle remains unresolved. Awaiting further information from Mini...

Ryan was excellent as well as all the staff

Paul Wright was superb. He was very helpful at all stages. He sold me my first mini three years ago and was just as helpful then.

Friendly and knowledgeable staff

Honest report and all faults rectified

Prompt and friendly service from all the people who worked there.

It was all fine

Excellent service

I was kept informed of any updates of my car, when collecting my car all was talked through throughly and wasn’t rushed

I purchased the new car through the Cardiff garage - the staff were very friendly, helpful and really went out of their way to find the right car and deal for me. They were extremely patient throughout.

Couldn’t fault the whole process

We felt Ryan Knapman went over and above in terms of helpfulness. My husband is disabled and in a wheelchair, so we needed to check that the car was suitable. Ryan was genuinely concerned to see that this was the case and was never pushy. Thankyou.

Fab sales guy very informative

Good job

Alison On service & Carys on Sales are very professional and look after us -- This is the Key to customers coming back - Good customer friendly staff

Excellent customer service. Very pleasant and knowledgeable service staff. Car serviced (and cleaned) to my satisfaction.

Goo, quick service. Tea/coffee and biscuits immediately offered and served to us.

Hire car wasp or and the car was retuned with no charge & little fuel (despite it leaving me with both)

Very helpful, friendly and proactive service

Sytner Cardiff is exceptionally well run and managed. Staff are invariably polite, helpful, friendly and respectful. A strong sense of identity is fostered and maintained.

Well deserved

Jordanne was fantastic...very helpful went over and beyond to contact Hereford and made the service less stressful

I had warned Mini that a couple of things needed fixing about weeks before my appointment when I booked. Was disappointed to learn that these parts needed ordering when 1. I had told you what was wrong 2. This is Mini and should have all the parts

Almost flawless. Was treated well, given a great financial deal and all was followed up well. The only small point was that preparation for the final handover (receiving info and paperwork to be returned) was a bit last minute.

Very friendly and helpful staff.`Paul Wright made the motability experience easy and very helpful.

The dealership provides a high standard of customer service and workmanship

The salesman knew his business.

Job done efficiently and quickly.

All work completed as specified.

Efficient service and fully informed of details including a video of the health check.

Lovely surroundings for customers. Staff attentive but not pushy.

Excellent salesman and dealer Sytner mini Cardiff and aftercare

First class. All went very smoothly.

Great communication regarding updates about car status.

Paul was a pleasure to deal with and went out of his way to make the whole experience of buying the Mini a pleasure. I also really appreciated being collected from home on the day I was collecting my new car.

Jordanne on the Service desk was helpful and informative. The service was undertaken promptly with good customer feedback

Very helpful staff and mini service completed within time limit.I would still prefer a pick up service for the car which has now been stopped.

Comprehensive service

Sorted the problem and cleaned the car.

The process was smooth

Completed timely

Lovely member of staff,lady fun and helpful,a good experience

From the moment we decided to take a look at the mini to the moment we signed on the dotted line(!) we felt we were being looked out for. We were made to feel very at home.

Very friendly and supportive staff

Prompt

Great service, delivered on time very happy

Jordan was lovely and managed to get the service team to arrange a full hoover inc the boot where my very hairy Jack Russell Alfie sits

A comfortable place to spend 90 min.

Very efficient service.

Excellent service.