service
My boot lock is still not working, and water has been left in the boot cavity, not drained!
My boot lock is still not working, and water has been left in the boot cavity, not drained!
Overall I was satisfied. I had to have my brake pads changed a few weeks before I had time to come to mini for my service at a local garage. Even though the brakes were clearly new Mini left the warning light on. Im sure they could have reset it.
Car arrived when they said it would albeit damaged. Would have liked at least a key ring for my keys. Although, the advisor did ask if Id like my Audi keyring back. Ooooook!
Good customer care. But too expensive for works carried out.
Frustrated st how long some things take
Following the Winter Check, the car was returned fully vacuumed and washed. This along with a video report represents amazing value. Well done!
Russell was very helpful and nothing was too much trouble. All of the staff were friendly when I visited and called on the phone
Fantastic customer care
Everyone very helpful.Special thanks to Keir, Russell and Tim.
Efficient service
Sales good finacial bad.
Very helpful
Very helpful and very pleasant to deal with
The service provided by Sitil, Tom and the man who arranged our finance (his name escapes me) was excellent and is the best service weve received when purchasing a new car.
was told car wasn't ready when arrived as was being cleaned Car was actually parked outside ready to go
Great service and very clean car afterwards just in time for Christmas. Easy to book and cancel appointment and very friendly staff.
Never any problems
Quick and friendly staff
Jordanne was excellent and made the experience simple - she could not have done more - she is a credit to Sytner Please thank her for me
Quick book in of car refreshments provided and I love that you are sent a video of your service being carried out on your car
The car was serviced promptly at the appointment time.
Very easy to sort out
Very friendly & professional
Everything was as expected
They went out of there way to help sort the problem
All work completed efficiently and hire car was very useful
Speedy and straightforward
Very obliging with professional help and advice
Professional, personal and friendly service by everyone especially Kier and Jason.
Service was very good, but the staff hadn't hoovered out the boot during valeting!
Informed when work done. Good communication.
From appointment to completion we were very pleased and always kept informed just one phone call
Timely and efficientCourtesy car allocation
They always keep you informed of how the service is going, they always answer any questions and if answer not know they find the corrected answer
Very fast and explained everything to me thoroughly because I didnt understand at first
Professional and polite
Staff were helpful and thorough.
Booked in quickly kept up to date with text reminders and service carried out within the timescales
great service from Ryan and colleagues. well looked after
Overall I was over the moon with the result of recievibg my car. From start to finish the staff at Sutherland Mini Cardiff were proffesional and ever so helpful.
Had bad experience there last time but completely different this time
Tyre pressure query sorted out, work done promptly and car handed back lovely and clean!
Would have been completely satisfied although when I arrived for my service I was informed I will have to come back later. Apart from this the service was excellent!
Job done to my satisfaction
Efficient, on time and polite customer service.
On time and exactly what I asked for
Although I didn't have a service, they checked my tyres and gave me good advice
Always liked Alex and Alison on service desk before and was wary of someone new. Neednt of worried though as Jordanne was brilliant too.
Staff great but computer upgrade could have waited for 2 years if I had not gone in with problem with my new car. Apparently there was no intention for a recall notification as this was not a safety upgrade
The customer service team were good, although the car service took a little longer than I was told to expect and the car vacuuming was hit and miss. It did not really cause me any real problems though.