The service from the desk staff was great. However, your technician crashed our car so we're really unhappy. However, it is being put right so hopefully when the repairs are complete, we will not be able to notice the crash damage.

Quick getting me booked in so I could get off and start my day. Rang me when the car was ready and dealt with me promptly when I arrived to pick up the car.

Lovely people, good sign posting of progress through the day.

Good knowledgeable people, comfortable surroundings

The person we originally ordered the car with left. There was poor handover, but Tom coped really well despite this

Bring back Allison to the service desk team. The current team are fine but not great - and Allison was great.

Sitil was very friendly and helpful and allowed us to take our time without pressure.

It came far quicker than predicted and we were updated throughout the whole process

Always able to have replacement car when car in mini for anytime. Able to get in with my job

Friendly, welcoming and receptive to needs.

Very professional

Always very professional and helpful

Very helpful and friendly staff. Love the lady who welcomes me every time. Good seating area. Clean showroom

Quick and efficient,great job

Didn't have to wait long to be seen, Sophie friendly and professional.

Informative. Although fault could not be located, the noise has stopped.

Aside from some confusion on arrival whereby the wrong registration number had been entered on your system at time of booking resulting in the service advisor claiming my car wasn't under warranty, everything else was fine.

Everything was wonderful

Everything is completed on time in an efficient and courteous manner

1st class as always

Service done well

Very helpful but did find the service quite expensive

Very straightforward to get my car serviced and MOT carried out.

Good service good quality

Helpful staff I trust

Not on time and did not have the part so got to go back again after taking a day off

Good service

the service advisor lisend to what i requests .

Efficient and helpful without being pushy

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No issues everything as expected great service from service consultant

I was made to feel very welcome from the moment I walked through the door. The sales team were very friendly and the whole experience choosing my new Mini was made extra special with the help and advice from Rhys Thomas-Oxenham.

Please see answer above.

Great customer service

Job completed promptly

I spent a pleasant morning reading and drinking coffee.

Easy book in and phone call when car was ready

The service was completed on time and the complementary valet was much appreciated.

Work carried out to a very professional standard.

Service was carried out very quickly and a phone call to say the service was finished.

The staff were all fine.

I had to wait quite some time to be dealt with. I was also asked if I would like my car cleaned but when I had it back it hadn't been cleaned.

Never had a bad experience

Service was spot on.

Very flexible and informative.

Polite and helpful service.

The. car was not valeted and there was no room to park the vehicle when I arrived.

Felt confident in hat was sone

Sophie and Connor very helpful at the Service Desk. All my questions were answered very well.

Swift dealing with the problem and keeping me updated in the process.