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Customer Reviews.

service

5

Nice clean service centre but they don’t put seat protectors on

04 July 2018

sales

5

Organisation of the car was quick and easy. It was delivered when they said it would be and collection was painless

04 July 2018

service

5

Very well organised.

02 July 2018

service

4

Very understanding during my end of warranty check and went over and above normal standards

01 July 2018

service

5

Comfortable waiting area and attentive staff

01 July 2018

service

5

I am also pleased with Robert Bond at Cardiff, who has shown expertise in any quire I had regarding my car.

29 June 2018

service

4.5

The car is only a year old. I would not expect anything less.

26 June 2018

service

5

Absolutely no problems. That's something amazing these days but all we ask for!

22 June 2018

service

4

A bit disappointed that I was charged for the air con when it probably didn't need doing.

21 June 2018

service

5

Lovely staff excellent service

17 June 2018

service

4.5

Everything done as I wished, very little hassle. Cost a little bit more than I thought.

10 June 2018

service

5

very efficient service

07 June 2018

sales

5

All staff attentive and helpful

06 June 2018

service

5

Good, efficient service

06 June 2018

service

5

Clean fast efficient And free mini brand water What more can you ask

04 June 2018

sales

5

We, including my 3 year old son, were looked after with impeccable service. From front of house to sales team to management. Many thanks.

04 June 2018

service

2

NO COMMUNICATION

04 June 2018

service

4

ok good service nice people

01 June 2018

service

5

Great service

01 June 2018

service

5

1st rate service

31 May 2018

service

3

I was shocked at the cost of replacing 2 front tyres @~280 GBP. The staff and service was very good. It's the cost that has brought my rating down. This is a large amount of money to pay just for two tyres.

31 May 2018

service

5

They are extremely professional. Due to the many problems I have developed a good relationship

30 May 2018

sales

5

Everyone was so helpful and very efficient that made our new mini even more special!!!!

30 May 2018

service

4

I was updated as to what was happening at the time the only criticism was my tyre pressure wasn't reset after I purchased a new tyre and had to return to the garage.

29 May 2018

sales

5

Great service throughout. Really went that extra mile.

29 May 2018

service

1

I was told the car would be ready at a certain time. 2 hrs later. I returned at that time and the car was still where I parked it. I had to wait another 2 hrs.

28 May 2018

service

5

As above the people who work there are lovely, helpful and professional

26 May 2018

sales

5

Paul was fantastic from start to finish.

25 May 2018

service

5

They provided a thorough service and the car was given back in pristine condition.

25 May 2018

sales

5

The whole process was handled professionally and by the sales person and I was well informed of the process.

24 May 2018

service

5

Service was impeccable , staff provided excellent service and I felt looked after .

24 May 2018

service

5

Everything was done to my satisfaction and they even cleaned the car for me!

22 May 2018

service

2

Appalled - was told rear brake pads in need of changing as warning light would soon be on - took straight to another mechanic who was completely in disagreement and based on mileage plenty of life left

22 May 2018

sales

5

What a great showroom, with friendly staff

21 May 2018

service

5

Always very good- only slight criticism I have is timing. For the last couple of services, I’ve had to call for an update on my mini

21 May 2018

service

5

great service

20 May 2018

sales

5

All staff were pleasant and very helpful.

18 May 2018

service

4

They always go that one step further to help you

17 May 2018

service

5

Excellent customer service.

15 May 2018

service

5

the car was well serviced and everything fine, except a slight issue with the body work on the car that can't be dealt with by directly mini garage as it has to go to BMW and i am expected to arrange this. it feels slightly disjointed service.

15 May 2018

service

5

Great service and customer care. No hidden costs

15 May 2018

service

5

No issues.

15 May 2018

service

3.5

Advised job would only take just over an hour and no requirement for a courtesy car but on attendance the job took 2 hours which was completely unacceptable

15 May 2018

service

3

As above. They started to look at my car then started another.

14 May 2018

service

5

Helpful staff, car ready on time and immaculate

13 May 2018

sales

5

Staff extremely friendly and helpful

12 May 2018

sales

5

The sales person was knowable and if he didn’t know any point was able to quickly find out.The process was relaxing

10 May 2018

service

5

everything that I asked was dealt with

10 May 2018

sales

5

All went well and Mini was as ordered

10 May 2018

sales

5

Great customer service very helpful took time with me to decide what I wanted