Excellent service. Member of staff Satil was brilliant

I enjoyed the whole experience from start to finish. Thomas kept us informed at all times and could not have been more helpful.

We received great service from start to finish

Good service friendly staff

they forgot to reset my car computer so I had to return to garage for them to do this

Faultless

Never been disappointed with any of my new purchases over the years.

Can't find any faults

I was greeted by a friendly face on arrival, sat down with an espresso (it was early!), and my tyre repaired within a couple of hours. Teamed with a complete car valet for free, inside and out. Amazing!

Refreshments offered. Not perfect though - didn't get any paperwork from my service, only my MOT.

Cannot fault anything.

Took car for end of warranty check and an MOT ..dissappointed at the prices charged for new brake pads .. Also failed the mot because of number plate.this car had already been in for 2 previous services and not flagged up on either .

Job completed to my satisfaction. Was surprised that my car wasn't returned to me washed. When taking previous cars (Citroen, Renault and Vauxhall) to main dealers for service/ repair they have always been washed. It's just excellent customer service

I begrudge even returning to the show room and did so only because I have a service package on the car. The car was barely cleaned on pick up. No email received regarding work on the vehicle. only saving point was that it was quick.

Comprehensive info given on the car, convienent

The work was carried out in an efficient, timely manner.

Because MINI have not offered to do anything for the inconvenience of booking a day off work to have my service done with them when I had already booked to have it done at a different garage. I also still havn't had my wing mirror replaced.

Great service and also cleaned my car with perfection

The car was a birthday present for my wife and she really enjoyed the experience of collecting the car. She was given flowers and a thorough explanation of all controls and features of the car.

Friendly, courteous and professional at all times.

Booking in was easy and dropping the car off was swift. Staff were helpful

Excellent customer service throughout. Rhys was professional and approachable.

I was unsure about the decision to buy a new Mini, but the professionalism of the sales executive Thomas Biddle was 2nd to none and he supported me through the process with excellent communication at all stages.

Quick and efficient service

You *again* took my parking permit away when cleaning the car before returning the vehicle to me. I still had two weeks left on the permit for which I pay £10 a week for, which I have had to purchase again. Grrrr.

Prompt and very friendly staff

All staff brilliant

went over and above

At first my experience was not the best. However after dealing with Robert Bond in the service department and being able to email him to arrange bookings or work has helped improve my experience and feelings towards the dealership.

Very friendly. Prompt repair at very short notice. I was back on the road within 2 hours

Friendly Helpfull and cared

Quick and efficient.

Always efficient and short wait times for service appointments. Helpful

Always polite and accommodating at Sytner Cardiff.

Easy to do business with. Nice comfortable surroundings - I waited with the car!

Professional and explained clearly

Everything about the car and conditions of sale fully explained and all queries answered fully and honestly

The service was completed and the car washed and valeted. My only slight problem was that the pedals were left very wet and slippery.

Efficent service, good faciities, friendly staff - can't complain

Poor part quality; service incomplete upon collection - car dirty inside and out; told window mechanism repaired - it hasn't been. £1700 : very disappointing service.

the service provided was good

Nothing negative to add.

It was easy to book in. They were prompt and finished on time.

Mini was in for annual Mot and service but oil not changed. 4000 miles annually might suggest it's not needed but they are hard miles for any car. I would have asked for it if I'd realised it wasn't included.

Very good service, clear information.

Very satisfied with the quickness in booking and handing my car keys over. The female service assistant was very helpful in updating me with my last service details and knowledge of my car

Friendly staff and a knowledgable and down to earth sales rep.

All work carried out in a timely fashion

Completed on time

I met with some wonderful people in mini Cardiff over the years including Sarah Hayward whose moved to sytner Newport and now in Cardiff Ian jehu who was so amazing and made me feel real relaxed and comfortable.