Staff make you feel comfortable. There is no hard sell on 'recommended' extras. Efficient and friendly.

Helpful staff

Took a little while longer than I was told but otherwise very happy

Excellent service from Ryan Knapman, our sales advisor.

No complaints at all

Gabrielle was lovely

As above great service from knowledgeable staff throughout the whole process

I had to have the handover of car in the rain outside and no key ring was given

Receptionist execellent

completely unproblematic

Honestly, you should be very proud of the team at Mini Cardiff. Everyone was pleasant, kind, fun and informative. We felt well looked after and again Rhys went out of his way to make sure everything was as we needed for collection of the car.

See above at Q1. Ryan at Sytner Cardiff went to great lengths to explain and to ensure we were happy with the cars controls. He spent considerable time on the vehicle hand over thereby ensuring our satisfaction on driving the new car.

great communication and flexibility from MINI team

My children were treated very well and made very comfortable throughout my time arranging my new car, em and my partner were also made to feel very welcome and comfortable.

friendly staff

Excellent service

The Sales assistance Russell was extremely helpful to the best of is ability and done all he could for us As I said previously very disappointed with the return of the deposit of £500 by what is a professional well respected company

Staff helpful and polite. Service done quickly and efficiently.

Kept me step by step

Was made to wait twice as long at dealership for service to be completed which made me late for an appointment

Good service

Easy process

Always professional. Manager needs a ten.

Had 2 tyres and wheel sensor fitted, when driving out of garage, wheel sensor came on, it happened to be on the back wheel drivers wheel, not the one we had a problem with initially

Because a new steering wheel had to be fitted, the agreed interior valeting didn't happen. Also, new tyres were fitted but the tyre pressure monitor was not reset and the tracking was out, which we had to get fixed elsewhere at a cost of £30.

The lady who meets and greets was new to me and worked exceptionally well! Thank you!

Very happy overall. Good meet and greet, short wait on pick-up but nothing awful. Annoying that somebody had changed the channel on my radio!

Progress on sevice. Sent email confirmation. Provided with greatcourtesycar

The work was complete but it booking a slot was difficult. The lack of understanding from staff as to why we've turned up is shocking, unless we're buying we feel more of a hinderance. .

Dealt with MOT very efficiently and notified me as soon as car was ready to collect, staff were very friendly and welcoming

The whole experience was easy and I was constantly kept informed on my new minis progress by Gabriel

Our mini was Returned to us cleaned and cared for.

Highly attentive personal service. Provided updates whilst waiting on the progress of the vehicle service - waiting area was clean & well presented.

Everything was covered from finance, transfer of personal number plate and explanation of the settings and controls.

Extremely professional, helpful

Very efficient.

Although they were running behind on the day I took my car in for a MOT, the staff were able to fit me in so that I could get back to work on time.

Sophie was great, very informative but straight to the point and got what I wanted through quickly

The staff were pleasant.

We told the garage we were having problems getting back to pick up the car on the day of the service and they told us not to worry we could either pick it up late on the day of the service or the following day.

Great customer service

Always helpful and welcoming whenever you visit showroom

work was completed efficiently despite the issues at the centre

Every time I have had any issues with my Mini, it was always dealt with professionally and efficiently with minimal disruption to my day.

Work was carried out as agreed and done really quickly

Courteous and efficient service

Customer service has deteriorated since my last visit. No offer of coffee on arrival; when I took delivery of my car the parcel shelf had been jammed into the bottom of the boot, which made it difficult for me to release and secure to the hinges.

Kept up to date during the ordering process and received regular text messages

Quick, pleasant staff

My mini apple airplay no longer works. I was told this may happen but no offer to reset.