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Customer Reviews.

sales

5

The whole experience was easy and I was constantly kept informed on my new minis progress by Gabriel

04 December 2019

service

5

Our mini was Returned to us cleaned and cared for.

03 December 2019

service

4

Highly attentive personal service. Provided updates whilst waiting on the progress of the vehicle service - waiting area was clean & well presented.

03 December 2019

sales

5

Everything was covered from finance, transfer of personal number plate and explanation of the settings and controls.

02 December 2019

service

5

Although they were running behind on the day I took my car in for a MOT, the staff were able to fit me in so that I could get back to work on time.

01 December 2019

service

5

We told the garage we were having problems getting back to pick up the car on the day of the service and they told us not to worry we could either pick it up late on the day of the service or the following day.

30 November 2019

service

3

The staff were pleasant.

30 November 2019

service

5

Great customer service

29 November 2019

service

5

work was completed efficiently despite the issues at the centre

28 November 2019

service

5

Always helpful and welcoming whenever you visit showroom

28 November 2019

service

5

Every time I have had any issues with my Mini, it was always dealt with professionally and efficiently with minimal disruption to my day.

27 November 2019

sales

5

Kept up to date during the ordering process and received regular text messages

26 November 2019

service

5

Courteous and efficient service

26 November 2019

service

5

Quick, pleasant staff

26 November 2019

service

5

Work was carried out as agreed and done really quickly

26 November 2019

service

2

Customer service has deteriorated since my last visit. No offer of coffee on arrival; when I took delivery of my car the parcel shelf had been jammed into the bottom of the boot, which made it difficult for me to release and secure to the hinges.

26 November 2019

sales

5

Amazing thanks to Rhys Thomas mini Cardiff

24 November 2019

sales

5

Excellent personal service from all the staff particularly Gabriel. Would have appreciated a new Mini key ring- I'm still using the one I had been given the last time I bought a car (I also had a bouquet of flowers last time but I'm not greedy!

22 November 2019

service

4

All good

22 November 2019

sales

5

Very good very helpful

18 November 2019

service

5

Always receive excellent service when I deal with Mini centre.

18 November 2019

sales

5

The whole transaction was clear and smooth

18 November 2019

service

3

I had an issue with Apple Play, 2 weeks later this is still unresolved and I've had no updates which is disappointing.

18 November 2019

sales

4

I had dealings with 2 members of staff both of which were very good

18 November 2019

service

5

Very good.

17 November 2019

service

5

Great quick service

16 November 2019

service

3

Receptionist was lovely, first sales consultant was pushy about service.

16 November 2019

service

5

Kept updated on service. Clarity in what was done. Nothing was too much trouble.

15 November 2019

service

5

Reception staff very welcoming and helpful. service carried out promptly. information given was useful

14 November 2019

service

5

Good service and answered questions I had

14 November 2019

service

5

The service was excellent

14 November 2019

service

3.5

The staff are excellent. my only negative is that the service and MOT took 8 and half hours (8.20am - 4.45pm)which was a very long time and it was difficult to arrange lifts to collect the car.

14 November 2019

service

5

Again staff always friendly and helpful

14 November 2019

service

5

Appointment made to suit. Clear indication of how long would take. Full feedback and care ready on time.

12 November 2019

service

5

Faultless.

10 November 2019

sales

5

Sales person Edward Phillips excellent

10 November 2019

service

5

Because I was completely satisfied

09 November 2019

sales

5

As a returning customer I felt that mini tried to give us a good deal.

09 November 2019

service

5

Car had a fault - was covered under warranty. Sophie handled everything from start to finish and was both friendly and professional. Had a video sent to me once the fault was identified and was nice to be kept updated.

06 November 2019

service

4

Sorted out the problem.

04 November 2019

service

4

Did what it said on the tin, although it was VERY expensive

03 November 2019

service

5

Friendly efficient staff. Made welcome on arrival and a phone call soon after to say my wife's car was ready for collection. I had asked for this due to unplanned family commitments. First class service

01 November 2019

service

5

Staff very helpful

01 November 2019

service

4

Waiting for a quote for work that was picked up in Mot as being needed in the future. As yet have not received the promised indication of potential cost.

01 November 2019

service

5

With the MOT there was a problem with the horn. It did work when pressing on one section which it did when we bought it in Swansea last year. Anyhow you changed the steering boss under warranty the following week. Also you valeted the car twice.

01 November 2019

service

5

Sophie Gibson was lovely from the start, answered all my questions and kept in touch throughout

31 October 2019

service

5

As above

31 October 2019

sales

5

Received great customer service throughout the whole process from just popping in to browse to the purchase.

29 October 2019

service

5

Service was good and staff helpful.

29 October 2019

service

5

Staff very helpful made you feel welcome