The whole experience was easy and I was constantly kept informed on my new minis progress by Gabriel

Our mini was Returned to us cleaned and cared for.

Highly attentive personal service. Provided updates whilst waiting on the progress of the vehicle service - waiting area was clean & well presented.

Everything was covered from finance, transfer of personal number plate and explanation of the settings and controls.

Although they were running behind on the day I took my car in for a MOT, the staff were able to fit me in so that I could get back to work on time.

We told the garage we were having problems getting back to pick up the car on the day of the service and they told us not to worry we could either pick it up late on the day of the service or the following day.

The staff were pleasant.

Great customer service

work was completed efficiently despite the issues at the centre

Always helpful and welcoming whenever you visit showroom

Every time I have had any issues with my Mini, it was always dealt with professionally and efficiently with minimal disruption to my day.

Kept up to date during the ordering process and received regular text messages

Courteous and efficient service

Quick, pleasant staff

Work was carried out as agreed and done really quickly

Customer service has deteriorated since my last visit. No offer of coffee on arrival; when I took delivery of my car the parcel shelf had been jammed into the bottom of the boot, which made it difficult for me to release and secure to the hinges.

Amazing thanks to Rhys Thomas mini Cardiff

Excellent personal service from all the staff particularly Gabriel. Would have appreciated a new Mini key ring- I'm still using the one I had been given the last time I bought a car (I also had a bouquet of flowers last time but I'm not greedy!

All good

Very good very helpful

Always receive excellent service when I deal with Mini centre.

The whole transaction was clear and smooth

I had an issue with Apple Play, 2 weeks later this is still unresolved and I've had no updates which is disappointing.

I had dealings with 2 members of staff both of which were very good

Very good.

Great quick service

Receptionist was lovely, first sales consultant was pushy about service.

Kept updated on service. Clarity in what was done. Nothing was too much trouble.

Reception staff very welcoming and helpful. service carried out promptly. information given was useful

Good service and answered questions I had

The service was excellent

The staff are excellent. my only negative is that the service and MOT took 8 and half hours (8.20am - 4.45pm)which was a very long time and it was difficult to arrange lifts to collect the car.

Again staff always friendly and helpful

Appointment made to suit. Clear indication of how long would take. Full feedback and care ready on time.

Faultless.

Sales person Edward Phillips excellent

Because I was completely satisfied

As a returning customer I felt that mini tried to give us a good deal.

Car had a fault - was covered under warranty. Sophie handled everything from start to finish and was both friendly and professional. Had a video sent to me once the fault was identified and was nice to be kept updated.

Sorted out the problem.

Did what it said on the tin, although it was VERY expensive

Friendly efficient staff. Made welcome on arrival and a phone call soon after to say my wife's car was ready for collection. I had asked for this due to unplanned family commitments. First class service

Staff very helpful

Waiting for a quote for work that was picked up in Mot as being needed in the future. As yet have not received the promised indication of potential cost.

With the MOT there was a problem with the horn. It did work when pressing on one section which it did when we bought it in Swansea last year. Anyhow you changed the steering boss under warranty the following week. Also you valeted the car twice.

Sophie Gibson was lovely from the start, answered all my questions and kept in touch throughout

As above

Received great customer service throughout the whole process from just popping in to browse to the purchase.

Service was good and staff helpful.

Staff very helpful made you feel welcome