Customer Reviews.
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Customer Reviews.

sales

5

Excellent service nothing was too much hassle

23 March 2020

sales

5

Easy to deal with

19 March 2020

sales

5

Everyone is friendly, professional & knowledgeable regarding all things related to the lease of a car. We would like to add that Ryan was particularly helpful & even came in on his day off to do the handover. The hot chocky was also very good.

19 March 2020

sales

5

Staff were very good.

19 March 2020

sales

5

Good customer service. Gabriel took his time and explained things well taking into account my requirements and requests.

14 March 2020

service

5

Also bought my Countryman from Sytner Cardiff, excellent service

13 March 2020

service

5

Very good service by Conor

13 March 2020

sales

5

Time and attention devoted to us on the day of the test drive was impressive. Same again on collection. Email contact, video and photos were welcome - but not intrusive. Made us feel supported and informed the decisions we made about specifications.

11 March 2020

sales

5

Went through all options. Was able to add additional requests after order. Kept updated and easy and efficient handover.

11 March 2020

sales

5

Outstanding polite friendly service couldnt have been easier to have delivery or purchase of new car

10 March 2020

sales

5

Polite staff very knowledgable and a pleasure to deal ith

09 March 2020

service

5

Professional and helpful

09 March 2020

service

5

Professional staff

07 March 2020

service

5

The service was completed on time as promised and the car was cleaned as well

05 March 2020

service

5

Nothing too much trouble.

03 March 2020

sales

5

I dealt with a man called Ryan who was extremely helpful without being pushy. He listened to me whilst I explained what I wanted from the car. He really made the whole thing a pleasant experience

03 March 2020

sales

5

Super efficient, they all went out of their way to assist us. Going over and above to source the cars we wanted. We've definitely made the right choice with our cars and will be sure to tell all our family and friends.

03 March 2020

service

4

very satisfied and no problems with car.

29 February 2020

service

5

Professional and honest.

29 February 2020

service

5

Service, follow up all excellent.

26 February 2020

service

5

Amazing, once again Russell at the Cardiff branch put a full tank of petrol in my new vehicle and took the time to show me all of the features. A week later I was experiencing a problem with my wash box and the garage sorted this out for free.

26 February 2020

service

4.5

If they don't know, the staff find out, and if they do know, they give full answers.

24 February 2020

service

5

Car left in good condition and on time.

24 February 2020

service

4

Very welcoming

23 February 2020

service

4

I received a reminder. Process for booking was uncomplicated. Car had been valeted when I collected it.

22 February 2020

service

5

I am a widow and know nothing about cars which is why I rely on your expertise.

22 February 2020

service

5

Sytner Cardiff is always a pleasure to visit. Staff are knowledgeable, friendly, polite, efficient and helpful. The premises are clean and organised.

22 February 2020

service

5

Gabriel and the team were great!

22 February 2020

service

4

Mini is received at Hadfield Road and then driven to Penarth Road for the mechanics to work on the vehicle. The poor guy on the service desk is run ragged trying to get updates on the vehicles for other customers (mine was a simple 1st service).

18 February 2020

sales

5

Mini Centre was great. The lady that greeted me when I walked in and later when I picked the car up was fab. Rhys was fantastic and a pleasure to deal with.

18 February 2020

sales

5

All my questions during the process were answered promptly and good communication was achieved via email.

18 February 2020

service

3

Overall could have been better

16 February 2020

sales

5

The staff at the Mini Centre were extremely friendly, helpful and knowledgeable: Steve Harris that sold me the car was excellent throughout the whole process. Tim Coyle who organised the finance ensured that that the process was painless.

16 February 2020

sales

5

Delivery was prompt and we were kept fully informed every step of the way. Rhys gave us help with every aspect of the transaction, was super helpful when showing us all the features of the car and was so patient.

15 February 2020

sales

5

Good service from Rhys however brand new mini needed new battery which resulted in 3hrs wait from stepping inside showroom to collect to driving car away. Team at sintar Cardiff were great in dealing with the issue however disappointing new car issue

15 February 2020

service

5

I arrived on time and was promptly seen and the whole time taken was less than the quoted 3 hours

14 February 2020

service

1

Confusing service experience. Shifted to BMW then back to Mini, only to be told the work had to be completed at BMW. There was no time to get the car cleaned and vacuumed either

13 February 2020

service

3.5

Issue with our mini was sorted but had to leave the vehicle overnight for what was initially diagnosed as a blown bulb. We didn't think that this was the case but the Service adviser was adamant it was. It wasn't!

13 February 2020

service

3

Service dept receptionist poor.

10 February 2020

service

5

Quick booking, everything completed on time

09 February 2020

service

4

Everything ran as planned, the car was ready to drive away before the estimated time so my expectations were exceeded. Staff are helpful but as with most main dealerships very keen to generate more business.

09 February 2020

service

5

I particularly liked the video I received of the health check.

05 February 2020

service

2

Car was somewhat looked at. Customer service in branch was good, however the price for the service was very expensive.

05 February 2020

service

5

Very helpful

05 February 2020

service

5

From the initial call to arrange the service I experienced polite efficient and pleasant service Wendy was outstanding in her proficient dealings with me in such a professional and friendly manner She took away all my worries and concerns re car

02 February 2020

service

5

Very helpful, courteous and knowledgeable staff.

31 January 2020

service

5

No issues and very helpful

31 January 2020

service

5

Very satisfied

27 January 2020

service

5

Friendly, polite, and professional staff and service

25 January 2020

service

5

Good and precise explanation of work carried out.