Poor communication.

Was well looked after by caring, kind staff members

Price for service changed 3 times on the phone!

on time, well explained, good inter-personally

Everything as expected and timely, easy to deal with.

No hassle,everything done on time.

Dealing with Sytner Cardiff is always a pleasure. The staff remembered us and made us feel welcome. This time was a little different due to COVID-19 but the staff could not do more to make the experience as pleasurable and safe as possible.

They were really communicative and helpful.

Service carried out efficiently

Delivered with proper attention to PPE requirements

Frieny and helpful with a superb car at the end of it.

I don't believe the explanation of the work from the BMW workshop.

Great car

Service was carried out at BMW garage. Very professional and excellent advice re dropping off during COVID 19 period. A little more expensive than I had hoped for, considering car only 2 years old with very little mileage. Recall wasn't solved

Everything was clearly explained and nothing was done without prior discussion.

I felt very well supported and informed by Rhys and Glenn during my experience. Nothing was too much of an ask, they were more than happy to answer all of my questions. They found me an outstanding deal which was better than I could have hoped for.

Although the people whom I dealt with were very professional I have two unresolved issues. My car was admitted for an Mot and checks, with the final bill totalling approx £758. This I accepted as I had three new tyres and brake parts. Contd below

See above comments

Quick and Easy... The Service Advisor Alison was very polite and professional and made contact through out the day on the progress of my vehicle compared to other visits. Thank you Alison.

Very professional with exemplary social distancing in place and a very useful pre-visit video

Kept upto date throughout time wit mini

All needs were met and questions answered.

It was very quick and I was kept informed

Despite the existing restrictions with social distancing, being able to take my own time to test drive the car independantly made a huge difference, the was no pressure and the visit tobthe showroom was tailored to my needs and I love my purchase.

Good comminication and helpful right from our first visit.

it was perfect

Covid concern for customer care and coffee,plus thoroughness re the car health check

Excellent service.

Service was quick and covid restrictions all met

The salesman was great and very helpful

It surpassed my expectations Meet timescales for collection Ensured my safety with regards to Covid 19 All staff friendly

Excellent customer service

It was like going to a hotel rather than a garage. The experience almost makes you feel good about having something wrong with the car, and gives you confidence that it will be put right.

great dealership very good customer service.

Can't fault the service offered

I have been with Mini for 3 years now. I can say that their service has never faltered. Friendly staff and the service is beyond excellence!

Alex and Rhys in sales done all they could to keep me happy on the day of the service

I was extremely satisfied with the service provided by Miss Alison Williams. She listened to my problem and ensured I didn't have to wait any longer than was necessary (this was due to a recall) as no courtesy cars were available

The sales person Gabriel at Cardiff , was very patient with me , I was impressed with all his help and he made me feel like a very valued Customer .

Totally professional in these testing COVID-19 times

I was kept informed by Alison Williams as to the progress of the work being carried out on my vehicle.

Good customer service especially continuous updates during lockdown. Good contact from the BMW garage in Cardiff where the car was garaged during lockdown and before it went to the mini garage for collection

Staff are very friendly and helpful and took the time to go through numerous options with me to find a deal I was happy with.

Very friendly helpful and professional

This order was completed online and telephone very smoothly, I particularly liked the video tour around the car and the details.

Showroom was spotless.

Happy with service at BMW garage

Great sercice

brilliant service at sytner cardiff. hassle free and fast.

It was just first class service