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Customer Reviews.

service

2

Poor communication.

02 September 2020

service

4

Was well looked after by caring, kind staff members

31 August 2020

service

2

Price for service changed 3 times on the phone!

29 August 2020

service

5

on time, well explained, good inter-personally

28 August 2020

service

5

Everything as expected and timely, easy to deal with.

28 August 2020

service

5

No hassle,everything done on time.

28 August 2020

sales

5

Dealing with Sytner Cardiff is always a pleasure. The staff remembered us and made us feel welcome. This time was a little different due to COVID-19 but the staff could not do more to make the experience as pleasurable and safe as possible.

26 August 2020

service

5

They were really communicative and helpful.

24 August 2020

service

5

Service carried out efficiently

22 August 2020

sales

5

Delivered with proper attention to PPE requirements

19 August 2020

sales

5

Frieny and helpful with a superb car at the end of it.

17 August 2020

service

3

I don't believe the explanation of the work from the BMW workshop.

16 August 2020

sales

5

Great car

16 August 2020

service

4

Service was carried out at BMW garage. Very professional and excellent advice re dropping off during COVID 19 period. A little more expensive than I had hoped for, considering car only 2 years old with very little mileage. Recall wasn't solved

16 August 2020

service

5

Everything was clearly explained and nothing was done without prior discussion.

15 August 2020

sales

5

I felt very well supported and informed by Rhys and Glenn during my experience. Nothing was too much of an ask, they were more than happy to answer all of my questions. They found me an outstanding deal which was better than I could have hoped for.

15 August 2020

service

1

Although the people whom I dealt with were very professional I have two unresolved issues. My car was admitted for an Mot and checks, with the final bill totalling approx £758. This I accepted as I had three new tyres and brake parts. Contd below

15 August 2020

service

3

See above comments

15 August 2020

service

5

Quick and Easy... The Service Advisor Alison was very polite and professional and made contact through out the day on the progress of my vehicle compared to other visits. Thank you Alison.

14 August 2020

service

5

Very professional with exemplary social distancing in place and a very useful pre-visit video

14 August 2020

service

5

Kept upto date throughout time wit mini

13 August 2020

sales

5

All needs were met and questions answered.

09 August 2020

sales

5

It was very quick and I was kept informed

06 August 2020

sales

5

Despite the existing restrictions with social distancing, being able to take my own time to test drive the car independantly made a huge difference, the was no pressure and the visit tobthe showroom was tailored to my needs and I love my purchase.

06 August 2020

sales

5

Good comminication and helpful right from our first visit.

03 August 2020

service

5

it was perfect

03 August 2020

service

5

Covid concern for customer care and coffee,plus thoroughness re the car health check

02 August 2020

service

5

Excellent service.

01 August 2020

service

5

Service was quick and covid restrictions all met

30 July 2020

sales

5

The salesman was great and very helpful

28 July 2020

sales

5

It surpassed my expectations Meet timescales for collection Ensured my safety with regards to Covid 19 All staff friendly

28 July 2020

sales

5

Excellent customer service

28 July 2020

service

5

It was like going to a hotel rather than a garage. The experience almost makes you feel good about having something wrong with the car, and gives you confidence that it will be put right.

28 July 2020

service

5

great dealership very good customer service.

26 July 2020

service

5

Can't fault the service offered

26 July 2020

service

5

I have been with Mini for 3 years now. I can say that their service has never faltered. Friendly staff and the service is beyond excellence!

25 July 2020

service

5

Alex and Rhys in sales done all they could to keep me happy on the day of the service

25 July 2020

service

4

I was extremely satisfied with the service provided by Miss Alison Williams. She listened to my problem and ensured I didn't have to wait any longer than was necessary (this was due to a recall) as no courtesy cars were available

24 July 2020

sales

5

The sales person Gabriel at Cardiff , was very patient with me , I was impressed with all his help and he made me feel like a very valued Customer .

22 July 2020

service

5

Totally professional in these testing COVID-19 times

21 July 2020

service

5

I was kept informed by Alison Williams as to the progress of the work being carried out on my vehicle.

18 July 2020

sales

4

Good customer service especially continuous updates during lockdown. Good contact from the BMW garage in Cardiff where the car was garaged during lockdown and before it went to the mini garage for collection

18 July 2020

sales

4

Staff are very friendly and helpful and took the time to go through numerous options with me to find a deal I was happy with.

17 July 2020

service

5

Very friendly helpful and professional

15 July 2020

sales

5

This order was completed online and telephone very smoothly, I particularly liked the video tour around the car and the details.

13 July 2020

sales

5

Showroom was spotless.

13 July 2020

service

5

Happy with service at BMW garage

12 July 2020

service

5

Great sercice

12 July 2020

service

5

brilliant service at sytner cardiff. hassle free and fast.

12 July 2020

service

5

It was just first class service