OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 129 comments received in the last 90 days.
19 July 2024
everything happened when it nwas supposed to without any issues
13 July 2024
Once again Connor was highly friendly and professional throughout the process, and made our visits an enjoyable experience.
04 July 2024
Mini Cardiff is made extra special by the welcome we received from the staff on the whole. A special mention to Chris Mannion who was so polite and professional, he is a credit to your brand.
02 July 2024
Tom Williams was very helpful and professional during the sale and when collecting our vehicle.
01 July 2024
the service has been excellent
01 July 2024
Great communication. Friendly staff and everything seems organised.
01 July 2024
As above
28 June 2024
Tom and Damon went above and beyond to arrange a temporary car for us while we waited for our new car to be delivered.
28 June 2024
Helpful knowledgeable staff
20 July 2024
Amazing team very happy
18 July 2024
Despite discussing by phone and sending an email I still don't have a copy of the MOT certificate
18 July 2024
All good. Like the video walk around report from the mechanic. Also appreciate the valet afterwards.
17 July 2024
Kept informed throughout service
17 July 2024
Anne Marie was great. Good humoured, efficient and arranged taxi into town for us. Car was serviced within the agreed time frame
16 July 2024
Good communication and friendly service
15 July 2024
Carried out efficiently and at short notice
15 July 2024
Very quick and polite
15 July 2024
All good. Did have to talk to three peoples s explain each time work was required under an Arnold Clarke warranty
15 July 2024
I expected to spend over the budget to do repair. But you waived some charges with voucher discount for me. Thanks
19 July 2024
Owning the new Mini model has been quite challenging- my first autmatic and a vast infosystem which will take time for me to master.I am very grateful for the patient support I have been given.