- Home
- About Sytner Cardiff
- Sytner Cardiff Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 154 comments received in the last 90 days.
04 June 2025
Superb customer care and attention. An big thank you goes out to Chris Mannion and Joshua Rhodes - what a team! Chris Mannion was a delight to deal with.
04 June 2025
Helpful & knowlegdeable service.
30 May 2025
Delivery early
29 May 2025
the staff were excellent, really helpful and polite. I'm writing this on behalf of Theresa who is my wife but she feels exactly the same. special thanks to Tom Williams, lovely, helpful guy.
25 May 2025
Professional and thorough handover by Tom at Mini Cardiff
03 May 2025
Always given a personal touch which is why I keep returning to Cardiff mini.
24 April 2025
The purchase itself was very straightforward. Everything was thoroughly covered and well explained, making that part of the process seamless. While delivery wasn't arranged, picking up the car was also a smooth experience.
19 April 2025
Good energy and great guidance. Especially when it came to choosing the colour.
17 April 2025
Sytner Cardiff are exceptional they did everything they could to keep me informed and in an extremely emphatic professional manner! Especially Chris Mannion, Josh Rhodes and Josh Starkey who are outstanding their customer service is second to non!
03 April 2025
Very, quick easy service even with the new system being navigated
02 April 2025
Poor customer service
02 April 2025
Great service - nothing was too much for trouble for Tom, who was very patient in talking me through the controls on handover day as this is my first automatic vehicle.
01 April 2025
Very friendly and helpful staff, Teah and Josh were great.
31 March 2025
Very welcoming and professional yet friendly members of staff. When arranging a pick up date for my car, Tom even offered to come in on his day off to do the hand over.
27 March 2025
Good but lots of questions left unanswered
26 March 2025
All very good. Great service and very friendly
22 March 2025
Quick delivery and good communication
14 March 2025
I was kept informed and updated of everything that was happening with my car, from the finance to the delivery date.
13 March 2025
Excellent customer service shown by the Cardiff team.
06 June 2025
Efficient and so helpful and super friendly
05 June 2025
We had a few problems and let downs finalising our purchase but if it wasn't for Teah-Rose I think we would have cancelled but she made it bearable and was more than helpful.
05 June 2025
Very satisfied
05 June 2025
Cannot fault the place
02 June 2025
Chloe was friendly , helpful and even put the mini app on my phone and explained how it works
02 June 2025
The receptionist was the best I've ever had there friendly so and accomplished, but also had a lovely human side. She is a real asset to your business.
02 June 2025
Service team very helpful & i had my car back very quickly
30 May 2025
Excellent service from well trained staff and answered any questions in a professional manner. The invoice was explained in detail and was clear and concise. The car was serviced without any problems and was ready on time.
29 May 2025
Excellent
28 May 2025
Good customer service
27 May 2025
My Mini has only ever been serviced by Mini. I will continue with them because they have taken great care for 10 years.
27 May 2025
Looked after completely from booking to collection. Excellent service from Chloe who made sure I was able to drop off and collect my car easily and explained all charges and options s to me.
25 May 2025
Chloe Williams is a an excellent service advisor with first class inter personal skills. Offering further advice and suggestions to enhance the experience as required.
24 May 2025
Very professional
24 May 2025
Had intermediate service so not noticed any difference in performance, still working fine. Alerted to issues that need attention in the future. Immediately noticed 2 dents on the roof above passenger door, waiting CCTV of car condition on arrival.
21 May 2025
Service manager deal with the issues l had during the visit
21 May 2025
Isabelle went above and beyond to help me.
21 May 2025
Smooth and went without any problems
19 May 2025
No problems and a lovely clean car!!
19 May 2025
Automatic hand brake won't stay on
18 May 2025
Very satisfied. The Staff at Sytner Cardiff are always very polite and helpful .
17 May 2025
Couldn't find any fault. Also offered assistance regarding transport to and from venue although I didn't require it.
16 May 2025
Very good
14 May 2025
Chloe was great deal with.
13 May 2025
Good work in a timely manner
12 May 2025
Ann-Marie organised the replacement of the stripes on my MINI through a warranty claim, very pleased with the quick handling of my query and booking. Excellent service from Ann-Marie and the team. My MINI is now looking beautiful again! Thank you
09 May 2025
Great service. Chloe was excellent to deal with. Her communication from initial booking to calling for me to collect my car was first class
09 May 2025
Exvellect staff Chloe was fantastic showing me how to use the mini app
07 May 2025
As the above
07 May 2025
Adequate service Given
06 May 2025
Issue resolved
06 May 2025
My car had to be recovered and delivered for repair which did not go very smoothly. The girls on reception were professional, kind and helpful throughout. Repairs were carried out promptly and professionally.
06 May 2025
As stated above, during the service, David made regular contact with me and explained things very well but I feel I've lost all trust in BMW service teasm to allow a customer to drive away with a vehicle in a dangerous state.
06 May 2025
Chloe was efficient and helpful
06 May 2025
Helpful, kept me informed about what needed to be done and timings.
05 May 2025
Very helpful and attentive.
04 May 2025
Chloe the service advisor was very attentive and went the extra mile to ensure that my visit for a recall was smooth
04 May 2025
Everything went well. They seem to really care.
04 May 2025
Every time we come to Sytners,its a nice place to be,the cars on display glisten in the showroom, the reception is efficient, and if needed we could have a coffee or tea, also they don't mind if we bring our dog along !
03 May 2025
Excellent service and problem sorted!
03 May 2025
Vehicle was repaired promptly and we where kept informed.
03 May 2025
Extremely polite and caring reception which makes me feel valued.
02 May 2025
Before the appointment I was kept informed by the member of staff about what would happen on the day. On arrival, the staff were friendly and helpful.
02 May 2025
Service while I waited, quick turnaround.
02 May 2025
First class care
01 May 2025
Friendly and efficient service
01 May 2025
Customer care was exceptional
29 April 2025
As above. The estimated times are usually spot on and I am always afforded the utmost courtesy.
29 April 2025
Good communication
28 April 2025
Chloe
28 April 2025
Brilliant service
28 April 2025
As the reasons stated prior
24 April 2025
Superb communication from service staff, particularly from Chloe Williams, ( Cardiff Hadfield Rd. ) for whom, nothing is too much trouble. A lovely person and always welcoming.
24 April 2025
Our service advisor - Chloe - kept us informed whilst vehicle in for work. Always gave us a warm , friendly welcome
23 April 2025
No reason to score otherwise.
23 April 2025
Satisfied, no issues
22 April 2025
All good
22 April 2025
Always good service.
22 April 2025
Staff very polite made me feel at ease and made the adjusts quickly and able to collect the car early afternoon
21 April 2025
Dropped the car off in the morning. Car nt ready until after 5pm. I live on the other side of the city. A nightmare to get across at that time of day Easier to pick it up the following morning
21 April 2025
Very pleased with the uber to work and the valet thank you. Chloe was super helpful
21 April 2025
N/A
17 April 2025
Our car was MOT'D at BMW. It was a pleasurable experience staff are very professional and very informative
17 April 2025
Done efficiently and politely
16 April 2025
Chloe was great
16 April 2025
Very helpful and friendly
16 April 2025
Friendly helpful staff.
16 April 2025
Lower than last time due time taken between booking car in at 9.30 appointment and car still satbin car park at 10.15 not touched but other cars sent in service centre who arrived much later.
16 April 2025
I was kept informed of how the service was progressing.
15 April 2025
Always friendly and professional staff, all work carried out as planned and explained
15 April 2025
Professional staff ,friendly know why you are there
14 April 2025
Reception very helpful
13 April 2025
Excellent service from Chloe
13 April 2025
Very satisfied with my experience. I was asked if there was anything that I had noticed with the car that needed looking at and the staff were happy to take a look and check.
13 April 2025
Professional service by everyone
12 April 2025
The team contacted Mini UK and got agreement to complete one job as goodwill.
11 April 2025
Excellent service
11 April 2025
Chloe was friendly and very helpful during the service booking. The customer service and care I received concerning the issue I had was outstanding. Thank you Chloe.
10 April 2025
The experiences I've received so far at mini Cardiff have always been of such a high standard.
10 April 2025
Arrangement made to talk to sales whilst mini was having MOT. Sales did not appear until 1 hour after I arrived. Refused to see him due to other plans already booked when MOT completed
08 April 2025
Annmarie was excellent and completely went out of her way to try and resolve our issues with the car. Excellent comms and customer service throughout the process
07 April 2025
The staff were friendly and informative
07 April 2025
Again I couldn't fault anything.
07 April 2025
Good service
07 April 2025
No issues very pleased
07 April 2025
Excellent. Loved the video sent of the service and how quickly I had the car back.
07 April 2025
Excellent
07 April 2025
Chris sold me the car of my dreams, by going out of his way to order one on the internet , the lady on the services desk has infinite patience, BMW staff were kind when the car was pranged
06 April 2025
Everything satisfactory, quick & explained thoroughly
03 April 2025
Amazing service by Chloe kept me updated on how it was progressing and was really friendly
02 April 2025
Professional service - every time.
02 April 2025
Car was looked after and I was updated regularly
02 April 2025
Reason, always had excellent care and attention.
02 April 2025
Friendly and professional
02 April 2025
First class customer service. No issues
31 March 2025
Kept me informed of the progress throughout the day
30 March 2025
Quick and efficient
27 March 2025
One of the issues I needed to be investigated was unable to be heard in the workshop (beep closing door) Another (broken suspension spring) took a day longer than necessary to repair, meaning I was carless for two and a half days rather than just one
25 March 2025
Very helpful service receptionist
25 March 2025
Your service advisor in Cardiff was extremely helpful during my visit.
25 March 2025
Full explanation given of condition of mini
25 March 2025
I was very pleased with the service experience - coffee and a good book to pass the time. What could be better?
25 March 2025
Open and honest discussion regarding warranty issue.
25 March 2025
I was unable to take my car for the recall, they picked it and and returned it. The driver was extremely polite and friendly.
25 March 2025
Excellent customer services
24 March 2025
Good communication, no delays, very satisfied with the work completed
24 March 2025
Excellent customer care
24 March 2025
Great hassle free Service
24 March 2025
Extremely long wait for mot and 2 new tyres. Pre booked in, so why did it take so long? Staff were offhand until the very end when they were polite. No updates on delay until I started asking
24 March 2025
Chloe from the service reception was perfection. Friendly, chatty and really focused on ensuring everything went nice and smoothly. A real asset to the business
23 March 2025
.
23 March 2025
Good Service.
23 March 2025
top service
23 March 2025
Completely satisfied
22 March 2025
It was good. However it was more expensive
22 March 2025
~
21 March 2025
Had to go back about a dash warning light but all sorted
20 March 2025
Very thorough
20 March 2025
Great service
18 March 2025
Very helpful and efficient staff.
18 March 2025
Service was great, was informed all throughout the process. Had a call before my appointment to confirm all the details and get told where to go. Had a follow up call after to confirm everything was okay. Great service
17 March 2025
Chloe was great
17 March 2025
Couldn't fault the service provided.
16 March 2025
Car was done as expected and cleaned
16 March 2025
Great service & great staff. Very attentive & welcoming
16 March 2025
Excellent
16 March 2025
Very professional, excellent customer service from Chloe.
16 March 2025
The Service took no time at all
16 March 2025
Friendly staff had my problem sorted in no time. Excellent service
16 March 2025
Good job and car cleaned as well.
15 March 2025
Friendly service staff, very helpful and polite, quite efficient combination of MOT and service in a nice showroom.
15 March 2025
Very efficient.
15 March 2025
I think the service I received was professional and easy. I arrived at 8am to drop my car and was walking out 5 mins later. I was updated through the day.
15 March 2025
Chloe, the service receptionist was extremely knowledgable, helpful and answered all my queries effortlessly.
04 June 2025
I was kept up to date with everything