- Home
- About Sytner Cardiff
- Sytner Cardiff Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 206 comments received in the last 90 days.
31 October 2026
Great service
29 October 2026
Informative, friendly service enabling me to purchase the perfect mini to suit my requirements.
28 October 2026
Cardiff branch were amazing and extremely informative and helpful David Bees dealt with the purchase from start to finish and he was fantastic!
27 October 2026
Great service from start to finish
27 October 2026
The service from Cheryl Allen was superb! She took tinlme to understand what i was looking for then found me the perfect deal! I couldn't have been happier - a fab sales. She gets 5 Stars! The delivery delay without gd reason knocks it down to 4.
25 October 2026
Great customer service. Andrew K was knowledgeable and easy to talk to.
23 October 2026
I was treated with so much patience and nothing was a problem, was talked through everything with no problem
23 October 2026
Andrew Kicke was excellent to deal with
23 October 2026
Great service and thorough sales journey. Really great experience.
21 October 2026
I am a returning customer to Sytner Cardiff as I always feel that I am given the very best service.
20 October 2026
Everytime we have visited the showroom we have always been welcomed. Having a toddler running about the staff have always made sure he was comfortable too during the visits. 10/10 for sure
15 October 2026
Andrew Kicke made the process really easy and relaxed
15 October 2026
We dealt with Mini Sytner Cardiff we are very happy with how they helped us.
12 October 2026
Great communication throughout the sale.
07 October 2026
Needs met in all ways
07 October 2026
Excellent customer service, and the person who dealt with me on handover was Joe I think but top guy made it go smoothly so thankyou mini
06 October 2026
Easy , informative, efficient, appealing,fun, engaging service from Mini and Sanki I've bought another mini with you because the service is great and the cars are beautiful
05 October 2026
Service centre great throughout despite delays from Mini itself. Mini however promised compensation for delay, inconvenience and associated costs and a month after collecting the car this has not been received.
05 October 2026
The sales exec that managed my purchase was professional, patient and knowledgeable
05 October 2026
Andrew kept me undated throughout the ordering and delivery process, he had the patience to reorder after my wife changed her mind on the model she wanted. When we came to collect the Mini, he was snowed under, but still got us away pretty quickly.
05 October 2026
Excellent service while researching and buying the car.
04 October 2026
Very helpful and informative
03 October 2026
I'm Wheelchair dependant and the whole experience was 5 Star !
03 October 2026
lovely showroom in which to buy a car.car salesman very helpful.
03 October 2026
Fabulous customer service
02 October 2026
I found the centre very friendly and explained everything very clear
02 October 2026
Dave was friendly and really helpful
02 October 2026
Mr bees helped through all apps in the he spent a long time very helpful
02 October 2026
Extremely satisfied, the whole process was smooth and was even offered a coffee while doing so.
27 September 2026
Everything was easy the staff were helpful and friendly
27 September 2026
Andrew Kicke was polite professional and persistent with helping me deal with an ongoing issue, he assisted me with a positive resolution.
27 September 2026
We were served by Sanket Surati he was Amazing very helpful & polite,the thing was we were not buying a car but by the time Sanket finished with us we were hooked.Thank you Sanket for all your help.
27 September 2026
Ellis Nicholls (Cardiff) was excellent from start to finish. While the purchase wasn't straight forward due to some issues that head office needed to sort, Ellis ( and Tom Williams) did everything possible to rectify the issues. It was appreciated.
27 September 2026
It's a long process but it was well handled by the sales person. Good run through of mini features at handover and good after sales with help with any questions.
26 September 2026
David kept me up to date with everything that was going on, even when there was a glitch.
26 September 2026
Very helpful and patient with us and took the time to listen
26 September 2026
Outstanding service
26 September 2026
Stagg were polite and knowledgeable, and made the process painless.
25 September 2026
Everything fully explained and all my questions answered
24 September 2026
Excellent service from salesman , Sanket Surati
24 September 2026
Perfect
24 September 2026
staff were helpful and communicated frequently during the process.
24 September 2026
Kept up to date with order, and process.
23 September 2026
Dealt with David bees who was fantastic from start to finish . David took me through everything in detail and kept me informed via phone call . Met David on the handover and again went through the car thoroughly before I left the showroom.
21 September 2026
Nothing was too much trouble for Ellis, very knowledgeable & never any pressure
17 September 2026
Brilliant greeting warm and friendly . Andrew handled our purchase via Motability and he was amazing from start to finish
15 September 2026
Happy that staff very informative and helpful with buying my new Mini. Completing forms for purchase and handover went well.
13 September 2026
.
11 September 2026
Pleasant and helpful
10 September 2026
Andrew was absolutely brilliant!!
08 September 2026
Couldn't have been more helpful
08 September 2026
Andrew Kicke was so helpful and fantastic from the moment we entered and he made everything easy. Explained everything and made the whole process as fluid as possible . After care was great and he checked up on us to see how we were getting on.
06 September 2026
Great setting
05 September 2026
Good cars
04 September 2026
Really good service at the Centre itself. Tom, Andrew and Dave were all excellent. I dropped a star because of the terrible automated phone system. I found it very difficult to get through to a real person
04 September 2026
Andrew, Dan, Tom and the team have been great. A very personal experience. Thank you.
28 August 2026
Knowledgable and efficient
25 August 2026
The staff were very efficient processing my order and delivery of my car.
22 August 2026
Sanket was both professional and friendly and it was a pleasure to be supported by him during the motability process.
18 August 2026
Andrew was very clear and knowledgable
18 August 2026
Completely satisfied
13 August 2026
Customer service was excellent. All members of the team were friendly and courteous. Ellis Nicholson particularly was very knowledgeable. He talked me through the process carefully and answered any questions I had clearly and concisely.
29 October 2026
Saturday morning service was excellent and staff where very helpful
29 October 2026
Excellent care from the team. Good communication.
28 October 2026
Communication with centre was thorough and was kept updated on progress of work. I would have preferred an option of a.m. or p.m. booking slot as it involved a lot of hanging around on the day as car was not taken into workshop until post lunch
28 October 2026
Good service, everything done. Expensive though!
28 October 2026
Straight forward service from begining to pick up
28 October 2026
Efficient service, pleasant staff
28 October 2026
Great service from Receptionist but I was offered a wash and valet when I checked in the vehicle online which wasn't done and the mot print out was entirely in Welsh so I couldn't understand it.
28 October 2026
Andy at Cardiff went above and beyond to help arrange my new car being fixed
28 October 2026
Brilliant service
28 October 2026
Quick and easy process
28 October 2026
All good
26 October 2026
I didn't receive the health check video I was told would be sent.
25 October 2026
Very satisfied with the service but my car was not cleaned which was offered on the website.
25 October 2026
Always well looked after
25 October 2026
Good communication
20 October 2026
Excellent service, very pleasant, friendly
20 October 2026
Quick and effiy
20 October 2026
Grateful for the service, but the cost really surprised me.
20 October 2026
As usual your automated answering service and AI, meant I couldn't speak directly to a person. The Motability staff were lovely as usual. However, there fewer mechanics and no MOT mechanic( Did u get rid of staff ?!!)so my wait time was 3 daysnot 2hr
20 October 2026
Team were helpful
19 October 2026
Great service by the staff and very efficient- thank you
18 October 2026
Compared to my previous visits, the overall experience just wasn't up to the high standards I've come to expect from MINI. I left feeling disappointed and lacking the usual confidence and reassurance I've always had.
18 October 2026
Great customer service, friendly and efficient. Welcoming staff.
17 October 2026
The service adviser kept me up to date at all stages. I was a little confused about having a loan car for free last time the car came in for warranty but was asked for a payment to reduce the excess this time. Im not clear on the policy here.
16 October 2026
I ticked the box on the check in text for a complimentary wash and clean and this was not done by the dealership.
16 October 2026
Awesome as per usual.
16 October 2026
I was promised a wait of 90 minutes and that's what it took to complete the service
15 October 2026
The team investigated the problem and Demi was very helpful and friendly.
15 October 2026
Very happy and satisfied, excellent customer service keeping me updated throughout
15 October 2026
Great - Sanket and the team were very helpful
12 October 2026
Always a very good reception and excellent work on my mini
12 October 2026
Excellent service
12 October 2026
The speed of the service
12 October 2026
Amazing, sankie was great.
11 October 2026
To quote £3200 for a clutch on a standard mini hatch is absolutely absurd. A clutch should last 100k miles at least and not 40k.
11 October 2026
It was only a brake fluid check and visual quick check .. ten minutes max didn't warrant the price in my view
10 October 2026
All went smoothly and on time
10 October 2026
No reason for it to be otherwise
09 October 2026
Excellent service by all staff during process of booking and completing service
09 October 2026
No problems, service was completed within the 90 mins.
08 October 2026
Was not informed where i should take the vehicle so consequently went to the wrong location Otherwise everything was handled efficiently
07 October 2026
Polite Kept informed
05 October 2026
Lots of help from Demi
04 October 2026
Great service as always
03 October 2026
The staff had been very helpful
02 October 2026
All went well
30 September 2026
Very easy with good comms
30 September 2026
From booking to collecting everything was very easy.
30 September 2026
Great service, no pressure, informative and friendly staff.
30 September 2026
Very helpful
28 September 2026
Service was very good and staff were very friendly and helpful.
27 September 2026
It all went very smoothly with no problems and my questions were all answered.
27 September 2026
Service reception was available and kept me informed of my appointment and the progress of the service
27 September 2026
Excellent overall service Demi was first class
27 September 2026
Good service and polite staff
25 September 2026
Fast and efficient
23 September 2026
Good comms
22 September 2026
Ellis very knowledgeable, polite & never felt pressurised to buy.
21 September 2026
Completely satisfied the service and MOT. Everything was explained about the work that needed to be done.
21 September 2026
All went well and happy with my purchase and the help and advice given
21 September 2026
Always quality service
21 September 2026
I was kept informed of the progress and sent a video. Demi was extremely helpful.
20 September 2026
This is why I always come back to get my service/MOT. Always impeccable service, happy greeting and efficient.
19 September 2026
Excellent service .
18 September 2026
Excellent cudtomer service from start to finish.
18 September 2026
Terrible customer service in Cardiff branch, service person was really unhelpful and rude
18 September 2026
very friendly and welcoming Service Department Staff Always kept up to date on progress, Sales Staff don't engage with any Service Customers, always seem bust at their computers
16 September 2026
Friendly, quick, regular updates
16 September 2026
Easy to book MOT online Very prompt and efficient
16 September 2026
very efficient, straightforward service
13 September 2026
Felt that they could have offered me more in my part exchange
13 September 2026
Responsive
13 September 2026
Staff very helpful
12 September 2026
Very friendly nothing was too much.
10 September 2026
Helpful staff Satisfying service completed
09 September 2026
Great service.
09 September 2026
Excellent customer service
09 September 2026
Really helpful staff especially Andrew Kicke who went over and above to help and support us throughout the purchase and handover process
08 September 2026
Efficient serbice
08 September 2026
As always, no matter where i go the staff at mini are friendly and helpful
07 September 2026
Friendly and helpful staff and a great service and much better than the branch in Chelmsford we used to use before we moved a few years ago.
07 September 2026
All good
07 September 2026
Excellent customer service from Sophie, I explained my need to have my car back asap as my daughter was in hospital. She said she'd do what she could and true to her word by car was ready by lunch time. Thank you Sophie
07 September 2026
Good
02 September 2026
Excellent service
02 September 2026
Quickly sorted out my mini
02 September 2026
I was satisfied with the service. Demi kept me informed during the day.
02 September 2026
Always great service Efficient and kept informed
02 September 2026
Excellent service from moment I arrived
02 September 2026
Excellent service overall
02 September 2026
All done in timely way Kept informed
31 August 2026
Friendly efficient service
31 August 2026
All the team are excellent Demi was so helpful and the service was excellent
31 August 2026
Demi was extremely helpful when booking my car in and kept me informed during the whole process
31 August 2026
Lady in service area was very helpful. When booking car in for service was told it had to be there all day due to a fault I'd reported. The reality was car didn't enter the workshop until the afternoon.
28 August 2026
Polite, friendly welcome at reception. Service carried out to my satisfaction.
28 August 2026
Easy to book, communication good. Contacted straight away when another issue was identified, also sent video.
28 August 2026
Great service overall, good availability as well to book in my vehicle check. Demi was lovely, the vehicle engineer sent over a comprehensive video explaining everything in great detail. Thank you for the complimentary wash, coolant and washer fluid.
27 August 2026
Very efficient
27 August 2026
Fast service, very friendly customer service and a smooth process
27 August 2026
Professional quick service
27 August 2026
Very happy with the service
26 August 2026
Extremely satisfied as the staff were amazingly helpful and understanding! Thanks Sanket and Dan, you are amazing!
26 August 2026
The service was carried out with efficiency and was ready to collect quicker than expected. A free taxi was arranged to and from the city center.
26 August 2026
Very friendly efficient service and everything explained clearly.
26 August 2026
The centre were no problem, was the very issue of a car that age required a new gearbox, we only had the car 6 months & only a total of 4900 miles covered
26 August 2026
Friendly staff, explained everything which was going on. Video sent through from the mechanic. Work completed in good time. A taxi was provided to and from Cardiff city centre while the work was completed.
26 August 2026
Car finished on time.
26 August 2026
Demi was professional and extremely helpful. Communication was excellent and I was kept informed of what was happening throughout the time that my car was in with Mini.
25 August 2026
Incredibly helpful at very short notice & excellent customer service
25 August 2026
Staff are friendly & knowledgeable.
25 August 2026
The young lady at the desk who dealt with me throughout appointment today went above and beyond in answering my queries and concerns.
24 August 2026
Excellent service and friendly staff ...thank you
23 August 2026
We were fully accommodated with our request to rearrange our appointment and made to feel that nothing was too much trouble.
23 August 2026
Excellent service work completed on schedule and I was kept informed throughout.
22 August 2026
You did what you said you would do. No surprises
22 August 2026
Friendly service and kept me updated throughout the day. Failed to provide a bodywork estimate but other work completed.
21 August 2026
Excellent service, really pleased with the pick up and drop off.
20 August 2026
excellent service from all satff from beginning to the end
20 August 2026
No communication from the team about progress, took double the duration and quality of clean was poor
19 August 2026
Lovely staff and always a pleasant relaxed place to visit Great customer care and interaction
19 August 2026
Easy to book repair within a few days and had a costing.The "Meet and greet" was by the amazing Ann Marie who I hadn't seen for over three years but still remembered I was a teacher with a flat down the Bay! Free status report and car valet !??
18 August 2026
Very polite,helpful and supportive staff in the showroom .
18 August 2026
Friendly and efficient staff
18 August 2026
Excellent, professional, friendly and knowledgeable.
18 August 2026
Anne Marie is brilliant
17 August 2026
Efficient, polite, careful to be sure about my requirements
17 August 2026
Great service and lovely personnel. Shame its so expensive!
17 August 2026
Excellent customer service. Both friendly,helpful and professional.
17 August 2026
Excellent and professional advice and service
15 August 2026
Very friendly, helpful and professional
13 August 2026
Demi in the Service Department was excellent. She is very professional, knowledgeable and friendly.
12 August 2026
Service completed thoroughly
12 August 2026
Excellent experience throughout- from ease of booking the appointment to collecting the vehicle Demi was so kind, considerate, highly efficient and kept me informed of the vehicles progress throughout the day Thank you
12 August 2026
Kept me informed throughout the process. Contact before, during and afterwards to ensure I was happy with everything.
12 August 2026
Easy to arrange, work done well
12 August 2026
Customer service was excellent in Cardiff .All members of the team were friendly and courteous . Ellis Nicholls in particular was very knowledgeable. He talked me through the whole process carefully and answered any questions I had clearly .
11 August 2026
They were very helpful and I was able to track progress online.
11 August 2026
1st Class service from start to finish, my car was looked after, service team went above and beyond
10 August 2026
Good service
09 August 2026
Friendly Staff.Explained what needed doing.
09 August 2026
All completed very efficiently and staff very pleasant.
09 August 2026
Pleasant quick service.
FIND Sytner Cardiff.
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 -12:30
- Sun:CLOSED
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
31 October 2026
Sanket was very polite and helpful