OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 117 comments received in the last 90 days.
04 June 2025
Helpful & knowlegdeable service.
04 June 2025
I was kept up to date with everything
30 May 2025
Delivery early
29 May 2025
the staff were excellent, really helpful and polite. I'm writing this on behalf of Theresa who is my wife but she feels exactly the same. special thanks to Tom Williams, lovely, helpful guy.
25 May 2025
Professional and thorough handover by Tom at Mini Cardiff
03 May 2025
Always given a personal touch which is why I keep returning to Cardiff mini.
24 April 2025
The purchase itself was very straightforward. Everything was thoroughly covered and well explained, making that part of the process seamless. While delivery wasn't arranged, picking up the car was also a smooth experience.
19 April 2025
Good energy and great guidance. Especially when it came to choosing the colour.
17 April 2025
Sytner Cardiff are exceptional they did everything they could to keep me informed and in an extremely emphatic professional manner! Especially Chris Mannion, Josh Rhodes and Josh Starkey who are outstanding their customer service is second to non!
14 June 2025
The car passed the MOT & the visual inspection was sent to me on video was very useful.
10 June 2025
See above.
06 June 2025
Efficient and so helpful and super friendly
05 June 2025
Very satisfied
05 June 2025
Cannot fault the place
05 June 2025
We had a few problems and let downs finalising our purchase but if it wasn't for Teah-Rose I think we would have cancelled but she made it bearable and was more than helpful.
02 June 2025
The receptionist was the best I've ever had there friendly so and accomplished, but also had a lovely human side. She is a real asset to your business.
02 June 2025
Chloe was friendly , helpful and even put the mini app on my phone and explained how it works
02 June 2025
Service team very helpful & i had my car back very quickly
30 May 2025
Excellent service from well trained staff and answered any questions in a professional manner. The invoice was explained in detail and was clear and concise. The car was serviced without any problems and was ready on time.
04 June 2025
Superb customer care and attention. An big thank you goes out to Chris Mannion and Joshua Rhodes - what a team! Chris Mannion was a delight to deal with.