OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
109 ratings and 54 comments received in the last 90 days.
27 May 2022
A last minute problem delayed the pick up of my new vehicle. Sytner Cardiff handled a difficult situation carefully and with understanding. I would like to thank Nick Randell, Jenna Sloman, Tim Coyle, Steve Harris and Teah Bowen for their help.
22 April 2022
Easy to purchase new car, the unavoidable delays out of mini's control where communicated quickly and explained in detail, Rachel kept in touch and answered any questions and kept me up to date on progress.
18 April 2022
I went in for the first service of my mini and left having ordered a new electric mini. Russell at Sytner Mini spent time exposing all the features of the car. It is an awesome car and such fun to drive.
09 April 2022
Sales team very experienced and very helpful
03 April 2022
Iwan was amazing
10 June 2022
Friendly & efficient
10 June 2022
Wendy Reilly and the lady who collected and returned my car were extremely helpful.
07 June 2022
Good service
07 June 2022
Exceptional service as ever from Sytner who we have used for almost twenty years buying and servicing.
06 June 2022
Job done efficiently. I spoke directly with an engineer who understood the problem and knew the answer. Much better than talking to a receptionist who may not know much about engineering.
06 June 2022
All completed in good time and was surprised to find my mini had been cleaned too as part of the spring service.
03 June 2022
Good service, car was well looked after, useful video about what may need action in the near future
30 May 2022
As above, a friendly, professional team who are happy to help
28 May 2022
Professional and thorough job.
23 May 2022
All the staff are so friendly and very professional. Nothing is to much trouble .Help is always at the end of the phone .
15 June 2022
The sales process was efficient. The staff were courteous and friendly. Although there was a delay in the delivery of the new car due to current supply shortages, I was kept informed of the situation.