OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 139 comments received in the last 90 days.
03 February 2026
Friendly, helpful and professional staff. Harry Lowe and Tom Williams were excellent.
02 February 2026
Very easy to deal with. I didn't feel pushed and felt that I was given useful information. Very helpful.
31 January 2026
Well looked after and made welcome
30 January 2026
Tom Palmer was a fantastic member of your sales team. He made the leasing agreement I wanted very straightforward and answered all my questions with great care & professionalism. Thank you Tom
27 January 2026
Really easy to deal with, super helpful and love the car.
20 January 2026
explained everything, friendly, made process easy
20 January 2026
Andrew and his team made us feel very welcome. He was clear, professional and respectful. We did not feel pressured into making a decision. Whole process including handover was smooth and we are enjoying our first Mini v much!
17 January 2026
I received great outstanding service from Andrew . He's a definite people's person ! It was such a lovely experience from start to finish ! He's a lovely guy with a great social manor . He deserves to do well with the company . My husband and I wish
03 January 2026
Excellent communication from Teah but disappointed with what stated above
11 February 2026
Great people and service
10 February 2026
I contacted Chloe Williams. I had overlooked my service. She immediately organised one for the following day. This was exceptional in my view. I was kept informed of progress. The work was excellent. Chloe is an outstanding ambassador for Sytner.
07 February 2026
Great service and communication with clhloe
07 February 2026
Very efficient
06 February 2026
Comfortable while waiting, work carried out in the time stated
06 February 2026
No problems at all, Oil service was completed and car was available to collect a few hours later
05 February 2026
Chloe kept me posted in regards to the progress of the car
05 February 2026
Friendly, quick and efficient service
05 February 2026
Helpful, courteous staff. The work was carried out promptly and the who process seamless.
02 February 2026
Chloe was very friendly and made sure I had a hot drink while I was waiting. Fully informed of MOT via a video and what needs doing.
FIND Sytner Cardiff.
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 -12:30
- Sun:CLOSED
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
09 February 2026
Was very happy with the service.