OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
167 ratings and 116 comments received in the last 90 days.
07 August 2025
THE STAFF WERE VERY HELPFUL, NOT PUSHY IN ANY WAY. RACHEL AND THE STAFF DID EVERY THING FOR US WE COULD NOT HAVE ASKED FOR MORE
06 August 2025
Chris was friendly, funny and nothing seemed too much of an issue. A good experience of buying the car.
05 August 2025
Tom was very helpful and thorough. He was pleasant and had a good customer manner. I particularly find with Mini I don't get talked down to as a female customer! This is so important!
29 July 2025
See above
27 July 2025
Tom was really helpful in providing all of the information before I drove away
25 July 2025
Great service
25 July 2025
Very helpful staff and friendly
22 July 2025
Always excellent to deal with, nothing is too much trouble.
22 July 2025
Informative and pleasant
08 August 2025
Just spot on service very friendly and helpful
07 August 2025
Chloe was so knowledgeable about my car and there team who fitted my new tyre were quick and efficient
07 August 2025
Was given clear information about what needed doing and why.
07 August 2025
when we picked up the car we were handed a sealed envelope. Disappointed no one came to explain after all the problems we had had to wait 20mins to see someone. Found oil on car seat and the health check all bodywork OK but car had existing damage.
06 August 2025
Very prompt, good job! We aldo have a BMW X3 and Sytner are always excellent with that too.
03 August 2025
The fault with my car was repaired quickly. Also, Anne Marie is always very helpful and efficient when dealing with me.
03 August 2025
You have to keep Ann Marie ! She is so personable, welcoming and efficient and provided a superb service from start to finish. In recent years I have not received such quality from other employees but Ann Marie is a great ambassador for MINI
03 August 2025
Such an easy experience and felt valued as a customer
02 August 2025
Very satisfied
02 August 2025
Sorted the car issue without hesitation Rang the tyre place as I needed a new tyre as they couldn't fix the issue at the garage made an appointment for me for later on in the week excellent
07 August 2025
Always given updated information