OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
164 ratings and 129 comments received in the last 90 days.
08 March 2026
The Sales Executive was very courteous and helpful and kept us informed of the progress of the purchase of our new car.
08 March 2026
Andrew was great. Looked after us
05 March 2026
Harry Lowe the sales chap we met when my wife was thinking of replacing her current Mini was extremely helpful so much in fact we ordered a new Mini there and then.
26 February 2026
The hand over and delivery was smoth. Although buying the mini was a confusing and not clesr with communication process.
24 February 2026
Excellent service
23 February 2026
I had been on the database for over a year and no one called when a suitable car was available, however Sanket called one evening which was perfect timing as I had been thinking about looking again for a new mini.
19 February 2026
Good communication throughout
09 February 2026
Was very happy with the service.
03 February 2026
Friendly, helpful and professional staff. Harry Lowe and Tom Williams were excellent.
12 March 2026
Verygood service
11 March 2026
Reception very good
11 March 2026
I've been trying to get in touch with you for days to get a wing mirror fitted. The WhatsApp just goes round and round asking the same question over and over. I can't speak to anyone to make an appointment. Tbh it will out me off buying another mini.
11 March 2026
Everything done politely and efficiently
10 March 2026
All staff helpful, good communication and explanation of purchase/car details
10 March 2026
Communication not great during the 5 days you took to fix the car and I couldn't get hold of anyone when I called, which resulted in one wasted 3 hour round trip.
08 March 2026
Efficient, polite and friendly service.
08 March 2026
The service team are always friendly and efficient. The service is quick and thorough, and the video of the underside is very helpful. The car wash is the final touch. So many thanks.
08 March 2026
Very satisfied with this Mini service centre. Service advisor Chloe Williams is an asset to your business
06 March 2026
Friendly staff. Prompt service.
FIND Sytner Cardiff.
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
Address
- Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 -12:30
- Sun:CLOSED
Phone
- 02920 558 970
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
10 March 2026
Sanket was really helpful and answered every question I had.