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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
191 ratings and 139 comments received in the last 90 days.
05 October 2025
Very polite & friendly. Even dog was allowed inside the showroom. The car was delivered earlier than expected!
04 October 2025
Staff friendly, helpful & supportive. Really impressed by the detailed information I received on the day I collected my mini. Andrew Kicke sat alongside me in my new car and spent time going through all the features of my new car.
03 October 2025
Great team, great service and well done Tom Williams once again!
02 October 2025
Process was smooth and efficient
02 October 2025
From the time I placed my order in June until September, I received no updates from Andrew. I had important documents get lost and on day of collection being told few hours before had that collection may be delayed or postponed causing me stress
02 October 2025
Kept updated and informed, time scale was accurate
01 October 2025
Excellent
01 October 2025
Very professional and patient Hanover was quick and efficient.
30 September 2025
Good customer skills and very polite
30 September 2025
Andrew Kicke, based at your Cardiff showroom, although new to the branch was particularly knowledgeable and familiar with the model, its features and its benefits. He kept me informed and advised of availability of add ons.
26 September 2025
Pretty easy process which was well explained at every step.
25 September 2025
From the time that my husband contacted Mini in Cardiff he spoke to a sales executive Tom Williams who was very professional & had a friendly manner. He was able to answer all questions & assisted us picking the right car & spec. Very patient.
23 September 2025
Chris Mannion was exceptional with us. He made the whole experience a pleasure.
22 September 2025
Felt welcomed by the staff, Tom Palmer answered all my questions and shown me some features of the car.
22 September 2025
We were really very satisfied with how quick we had finalised everything from buying to receiving our vehicle.
10 September 2025
Chris was excellent
04 September 2025
Good service
04 September 2025
Couldn't fault any part of the process.
21 August 2025
Completely satisfied. The team at Cardiff were professional , engaging and supportive. They kept us informed throughout and nothing was too much trouble.
12 August 2025
Everything as I wanted
11 August 2025
Fantastic communication and service from Chris and the other staff at Mini Cardiff
07 August 2025
THE STAFF WERE VERY HELPFUL, NOT PUSHY IN ANY WAY. RACHEL AND THE STAFF DID EVERY THING FOR US WE COULD NOT HAVE ASKED FOR MORE
07 August 2025
Always given updated information
06 August 2025
Chris was friendly, funny and nothing seemed too much of an issue. A good experience of buying the car.
05 August 2025
Tom was very helpful and thorough. He was pleasant and had a good customer manner. I particularly find with Mini I don't get talked down to as a female customer! This is so important!
29 July 2025
See above
27 July 2025
Tom was really helpful in providing all of the information before I drove away
25 July 2025
Very helpful staff and friendly
25 July 2025
Great service
22 July 2025
Always excellent to deal with, nothing is too much trouble.
22 July 2025
Informative and pleasant
08 October 2025
All clearly explained
08 October 2025
Good service
08 October 2025
Fixed the issue concerned
07 October 2025
staff are always helpful with booking and service has always been completed on time.
29 September 2025
Great service especially from Chloe who booked me in. She was excellent and kept me informed at all stages.
29 September 2025
See above
27 September 2025
Sytner in Hadfield Road has an extremely warm atmosphere. Chloe is always welcoming and gives of her best to make the visit efficient and comfortable
25 September 2025
Service was ok
25 September 2025
As above
25 September 2025
When selling the car to us, nothing was too much trouble except when something goes wrong, nothing actually gets done
25 September 2025
My car was booked in to Syntner Swansea for MOT test and front brake pad replacement on Tuesday 16 September, however following the awful flooding in Swansea, that appointment had to be cancelled. When I phoned Cardiff they booked me for the same day
24 September 2025
Cheerful and helpful reception staff especially Chloe who arranged my taxi arrangements.
24 September 2025
Very efficient service and car was beautifully clean when I collected it
24 September 2025
When I arrived back to collect the car it was sat in the car park with the ignition on. It still took a further 40 minutes before I was told it was ready yet the car never moved. Also the 'valet' was poor as the alloys were still filthy
24 September 2025
Only disappointment was the interior of the car not being cleaned- I cleared it out to make it super easy!
24 September 2025
Y'all are Rock ?? Stars ??
24 September 2025
Good customer-centric response.
24 September 2025
Perfect greeting perfect pre-appointment follow-up very friendly very efficient and came away with a clean car
24 September 2025
tyres
23 September 2025
Both ladies on the service reception area were lovely. I was well informed throughout the process. I was grateful to have access to a courtesy car.
22 September 2025
They have always helped me and are always friendly and efficient and nothing is too much trouble
22 September 2025
Everything went well
22 September 2025
Very efficient
20 September 2025
Neat showroom and pleasant staff
18 September 2025
Chloe and the others were great, professional and personable
17 September 2025
Slight Air/Con problem on the car. But everything went well from checking the car in to picking it up at an agreed time with the fault hopefully fixed. Top class attention and the price less than I estimated as my warranty has expired.
17 September 2025
The service experience is better than any other garage I have used
17 September 2025
Kept informed and all work done quickly
17 September 2025
Excellent service.
17 September 2025
Felt looked after
15 September 2025
A bit pricey
15 September 2025
Quick and efficient service.
13 September 2025
No issues
13 September 2025
Helpful and friendly.
13 September 2025
Excellent service!
13 September 2025
Contacted me before the service with clear information. Service had been done on time.
13 September 2025
From servicing our previous Mini to then purchasing a new Mini Countryman
11 September 2025
I had to return David's call a few times and it was quite difficult to get through, when I was free to ring. A couple of times the line was just ringing and ringing. I presumed this was because it was a Saturday, and this was an emergency service.
11 September 2025
Friendly & professional service.
09 September 2025
always been great
08 September 2025
Helpful and provided supports
07 September 2025
Chloe was extremely helpful, it was my first time at Sytner Cardiff since purchasing my Clubman JCW from Dick Lovett Swindon. It took a few minutes to set me up on their system then everything was flawless.
07 September 2025
Very satisfied also courtesy car to which the lady came to check all ok with me. also rang me when car was ready perfect
06 September 2025
Staff are attentive never pushy and make you feel welcome, in for a service handled efficiently and timely by the lady at the service desk
06 September 2025
Thoroughly resolved my issues
05 September 2025
The extra personal touches make a huge difference.
04 September 2025
As above. Results inconsistent
03 September 2025
All good
03 September 2025
Everything explained clearly. Good communication.
02 September 2025
Friendly and professional service
02 September 2025
Good service
02 September 2025
Sytner always give excellent customer service. My car service was completed 30 minutes later than I was originally told and I stayed on site waiting for the car. This wasn't an issue but the service employee reduced my bill to compensate.
02 September 2025
Great service and very friendly colleagues
01 September 2025
Light issue not fully resolved. Car was vacuumed but dirty footprint in footwell on collection.
27 August 2025
I have already email Mini and am waiting for follow up
27 August 2025
Chloe Williams Service and Chris, Sales were outstanding. Mini are very lucky to have them!
26 August 2025
Ann-Marie was helpful and showed interest in the arrangements and pricing of car service and MoT. It seems I was given incorrect information from central booking but Sytner Cardiff stood by price I was given.
26 August 2025
Staff were very friendly and helpful.
21 August 2025
Excellent service from staff.
19 August 2025
Very easy to contact for an appointment. The advisor was extremely helpful and polite.
19 August 2025
Brake problem sorted under warranty
19 August 2025
I liked the video update of what was happening with my car during the service
17 August 2025
Overall I am very happy with the work carried out.
17 August 2025
Took me free of charge to town and back, with easy communication.
16 August 2025
The job done was great but I had one concern, when I bought the car in July the windscreen had a large chip that was fixed before I picked the car up at the point of purchasing the car now your service engineer has pick up of this damage and said pto
14 August 2025
Everything was done
13 August 2025
Did exactly what they said they would
13 August 2025
Chloe on the desk was friendly, making myself and my 2 children a drink to make our wait more comfortable. The gentleman that did the service saw me with my 2 and 4 year old ensuring the car was parked in a space big enough for putting in car seats.
12 August 2025
Chloe & the team always provide great Customer Care & Service
12 August 2025
Was asking to arrive for 10.15 appointment was for 10.45 car was not called in until 1150 very disappointing if I had known I would have turned up at 1145 I was very busy that day
12 August 2025
Good service
12 August 2025
Efficient and friendly service
12 August 2025
I was dealt with in a very friendly and professional manner.
12 August 2025
See above. I was told £600 worth of work was needed and it wasn't. My car had been MOT'd two days previously and I knew there was nothing wrong. I returned to the MOT station and they confirmed the same.
12 August 2025
As above - I was originally quoted £360 but they tried to charge me £416 as the brake fluid charge was not originally quoted.
11 August 2025
Very accommodating with time for service. Problems seem to be ironed out
11 August 2025
Annmarie couldn't be more helpful, front start to finish of my service experience and explained any of my concerns.
11 August 2025
Efficient and friendly service
11 August 2025
Very well organised and good communication from the day of booking to collection.
08 August 2025
Just spot on service very friendly and helpful
07 August 2025
Was given clear information about what needed doing and why.
07 August 2025
Chloe was so knowledgeable about my car and there team who fitted my new tyre were quick and efficient
07 August 2025
when we picked up the car we were handed a sealed envelope. Disappointed no one came to explain after all the problems we had had to wait 20mins to see someone. Found oil on car seat and the health check all bodywork OK but car had existing damage.
06 August 2025
Very prompt, good job! We aldo have a BMW X3 and Sytner are always excellent with that too.
03 August 2025
You have to keep Ann Marie ! She is so personable, welcoming and efficient and provided a superb service from start to finish. In recent years I have not received such quality from other employees but Ann Marie is a great ambassador for MINI
03 August 2025
The fault with my car was repaired quickly. Also, Anne Marie is always very helpful and efficient when dealing with me.
03 August 2025
Such an easy experience and felt valued as a customer
02 August 2025
Very satisfied
02 August 2025
Sorted the car issue without hesitation Rang the tyre place as I needed a new tyre as they couldn't fix the issue at the garage made an appointment for me for later on in the week excellent
31 July 2025
Everything was done as expected and on time.
31 July 2025
Sometimes getting hold of information was a bit delayed.
31 July 2025
The job was completed as explained. I was able to wait while the job was completed. The staff were polite and professional, asking customers if they would like a drink. Also appreciated having my car washed and hoovered as part of the service.
31 July 2025
As above
29 July 2025
If any delays, they always keep you in the loop and offer coffee if you need more.
28 July 2025
Chloe on the desk is always polite and efficient. She is also extremely helpful. The work was carried out ahead of time & my car was cleaned.
28 July 2025
Good service.
28 July 2025
Very efficient service . Feel confident that all necessary checks have been performed
27 July 2025
Tom and Joshua were very friendly and professional
26 July 2025
Professional service, quick turnaround on drop off and pick up. Appreciated the health check video
26 July 2025
All down to Ricky - Exactly how it should be done
25 July 2025
A little disorganised dropping off and collecting my car but everything was sorted in the end
24 July 2025
Good customer care & service
21 July 2025
Staff member Chloe was very friendly, understood my concerns knowing that I had only just purchased the vehicle. She arranged the courtesy car immediately, kept me informed about problem and gave an indication when the car may be ready for pick up
19 July 2025
Don't have a mini, never owned one. You keep messaging me. I do not want the contact
18 July 2025
Excellent service
16 July 2025
Very helpful
16 July 2025
Kept to what was agreed and and excellent communication
05 October 2025
Every member of staff we met went out of their way to ensure we were cared for. This included multiple drink offers, keeping us informed at every stage of any changes or issues and their actions to see these were resolved swiftly and accurately.