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Customer Reviews.

service

5

MOT service was first class.

07 November 2018

service

5

Quick and efficient service at Cardiff. Previously used Newport Sytner where I was left extremely disappointed with Mini.

06 November 2018

service

4

Service good, complimentary valet not fantastic internally

06 November 2018

service

1

Having to travel by train & walk 25 mins to Cardiff twice! Then to collect the car which was kept for 2 days with the squeak remaining. Also to be overcharged by £400 as parts were still in warranty & the customer service agent did not apologise.

06 November 2018

service

5

Quick and good service

04 November 2018

service

5

They picked it up for me because of my back prob. Had it back Lovely and clean and it was a bit dirty Sorry and in no time Thank you very much

02 November 2018

sales

2

At collection the Satnav didn't work. The car was taken back into the workshop but after 1hour, the problem was not rectified. A week later the garage had the car in for 24 hrs and it was rectified! I was also given wrong info on payment method.

02 November 2018

service

5

Was done in a timely manner and the check on my electric window, which I was kindly informed that it just need to be recalobrated, which was a big relief.My Mini has the TLC package on it, which is great to know you don't have to factor the cost in.

01 November 2018

sales

5

The team were extremely helpful and kept me informed throughout the process.

01 November 2018

sales

5

Constant contact all the way through

01 November 2018

service

5

Lots of communication throughout.

01 November 2018

sales

5

Ryan was excellent he kept me informed every step of the way and spent s fair big of time with me explaining how the automatic mini worked and familiarising me with my new car. This was invaluable.

31 October 2018

sales

5

All staff were friendly and helpful but Sitil was so knowledgeable, confident and friendly.

31 October 2018

service

5

Because my car was fixed and delivered back in a day

30 October 2018

sales

5

My sales advisor, Sitil Gokpinar was amazing and super friendly, and could not of asked for more from her!

30 October 2018

sales

5

Ian Jehu was so helpful and ensured that I got the car that I’ve always wanted, very helpful and friendly!

30 October 2018

service

5

Very professional.

26 October 2018

service

5

Very quick professional service

26 October 2018

service

5

staff were pleasant,helpful and courteous.

26 October 2018

service

5

Excellent waiting time and fully informed at all times

25 October 2018

service

5

Great service, great staff

24 October 2018

sales

5

Made to feel very relaxed and enjoyed my overall experience.

24 October 2018

service

5

Car returned clean and tidy

23 October 2018

sales

5

Helpful sales person. Maintained contact throughout the whole process.

23 October 2018

service

5

Happy smiling people first class service it's a pleasure to travel the 30 miles that we do to purchase and service our mini

23 October 2018

service

5

Excellent service

23 October 2018

service

4

Not clear on Aircon service requirements - why needed after only 2 years full service on a low mileage car.

22 October 2018

service

5

I was dealt with promptly and the service was completed whilst I waited and within the time that I had previously been advised.

22 October 2018

sales

5

Jason Barney was super to deal with and very supportive, knowledgeable and professional.

21 October 2018

service

5

Fault sorted

20 October 2018

service

4

Collecting the car was ok.

19 October 2018

service

5

Faultless customer service. Every member of staff invariably polite, friendly and helpful. It is a pleasure to visit.

18 October 2018

service

5

Same as question 1 and explained exactly what was being checked beforehand and whether there would be any additional costs outside of care package

18 October 2018

sales

5

Customer service

18 October 2018

sales

3

Following a phone call about delivery date I felt the sales person was not happy with the date that was suitable for me . The sales person made me feel very uncomfortable.

18 October 2018

service

5

Delighted that Cardiff could accommodate my low level of availability

17 October 2018

sales

5

The staff were most communicative throughout and I also welcomed the auto updates via MINI as well as phone calls from Ian our sales adviser.

17 October 2018

service

4

Great service, Jordan is always brilliant, although there was confusion about date with person I originally booked with on the phone. Staff are helpful on site, and I always feel happy/comfortable to work remotely at Sytner while waiting for the car

17 October 2018

service

5

Jordane is very efficient in co-ordinating the process thoroughly.

17 October 2018

service

5

Completed in the allotted time. Fab clean and valet.Professional and pleasant reception.

16 October 2018

service

5

Polite friendly and helpful

16 October 2018

service

3.5

Service was carried out and car returned washed and vacuumed

15 October 2018

service

5

Service was carried out promptly.

15 October 2018

service

5

as above, service was first class

13 October 2018

service

5

Fast and efficient.

13 October 2018

sales

5

Thomas even gave me his mini t-shirt off his own back because I liked it.

12 October 2018

sales

5

Excellent service frrom Sytner Cardiff, and in particular Carys Williams the Sales Executive. Nothing was too much trouble and a very friendly attitude. Whilest the mini sold itself it was Carys that definately swung it away from a Ford.

12 October 2018

service

5

Friendly and helpful staff, excellent service

12 October 2018

service

4

Asked if I wanted air conditioning unit servicing which I thought would be part of normal service. It used to be!

12 October 2018

sales

5

Jason Barney did everything he possibly could to ensure I received a car I was happy with, he processed things quickly so I was able to pick up my car within a few days.