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Customer Reviews.

service

5

Since purchasing the Mini from Sytner Cardiff we have always had it serviced at Sytner Cardiff, who have always been very professional and helpful and we wouldn't consider taking it anywhere else.

11 October 2017

sales

5

Being taken care of by Paul

11 October 2017

sales

5

Aside from the staff the showroom was well laid out so that we could see the model variations and there were plenty of cars available to view specific option packs

10 October 2017

sales

5

Second car purchased from dealer. Prompt, reliable service.

10 October 2017

sales

5

Good knowledge, matching client needs with car choice, personable, not pushy.

10 October 2017

service

2

Most of the service was great, until pick up my car. It states on the door and on their website both service and sales desk close at 6.30, but when I arrived at 6.15 to pick up my car it was closed. I'd informed them I'd be in after work.

10 October 2017

sales

5

My needs were considered, I wasn’t given the ‘hard sell’ that some companies use and felt very comfortable asking questions etc. Communication skills were v good throughout the process.

10 October 2017

service

5

Really helpful staff and no issues in trying to sort out the problem with the car

10 October 2017

sales

5

Excellent communication from the staff there through out the whole experience

09 October 2017

sales

1

I did not anticipate that when I was informed by Ian Jehu that I could have a car quicker than the forecast build of 6 weeks that I would not be getting the car I requested and was quoted for. At no point was I told a different car was being supplied

08 October 2017

service

4

All requests met but handbrake although checked still worries me when parking on hills!

07 October 2017

service

5

They were good at letting me know what was happening throughout.

06 October 2017

service

3

Long wait to hand vehicle over.Only one person dealing with service and was on the telephone for a considerable time. So much so I was about to leave.

05 October 2017

service

5

Friendly knowledgeable staff who keep you fully informed

04 October 2017

sales

5

All staff I can into contact with in Cardiff were very friendly, especially Sitil who was my main contact. My husband and I were offered refreshments and Sitil was very patient with us and spend time going through the options with us.

04 October 2017

sales

5

Quick easy with no fuss. Made to feel as if they had plenty of time. No rushing.

04 October 2017

service

5

The Staff are very personable and friendly, a taxi was called and the car was ready for collection promptly

04 October 2017

service

4

The staff are always accommodating and polite, easy to work with.

03 October 2017

service

5

Efficient,convenient friendly quick

03 October 2017

service

5

The staff are so helpful and accommodating; especially Alison who cares deeply about her customers and the service the entire team provide. thank you

03 October 2017

sales

3.5

Used to dealing with Porsch

03 October 2017

sales

5

As Above

03 October 2017

sales

3.5

Service was excellent but the finish on the bonnet was a manufacturer problem

02 October 2017

service

3

Appreciate the communication during service, cleaning of vehicle and prompt completion time. Reason for lower score was that I was very disappointed to learn of the excessive excess on the courtesy car. Had I know I would have made an alternative.

02 October 2017

service

5

It was

02 October 2017

service

5

During the last 6 years of using Sytner Cardiff there has never been an occasion when I have been unhappy.

30 September 2017

sales

3

Dealership were always difficult to contact and rarely answered phone or acknowledged email.

29 September 2017

service

5

Lovely staff, very friendly and welcoming

29 September 2017

service

5

As Q1

29 September 2017

sales

5

Very thorough and car came a few days earlier than expected

28 September 2017

service

5

I dropped off my vehicle and took advantage of the taxi service into town. My vehicle was ready on time as scheduled. It was a pleasure to visit your showroom quite frankly.

28 September 2017

service

5

As above

27 September 2017

service

5

Helpful staff. Quickly dealt with car and returned.

26 September 2017

sales

5

As Q1

26 September 2017

service

4

Alison is excellent at her job

26 September 2017

sales

5

efficient and friendly

26 September 2017

sales

5

As above Friendly professional staff - very knowledgeable especially Rosie the front of house Sitil the salesperson and Tim finance

26 September 2017

sales

5

Easy transition throughout looking to purchasing to collecting car

26 September 2017

service

5

My car was collected, the repair done, under warrantee , serviced as well, valeted and returned to me, plus I was sent a video, of the service plus given advisory information. what more could you ask for ?

26 September 2017

service

5

Everything was explained about the service and recommendations

26 September 2017

service

5

As above- they are always efficient and courteous.

26 September 2017

service

4

A.A Only issue was lack of communication between staff but this was rectified.

26 September 2017

service

5

The service was completed quickly and when I had the car returned, it had been cleaned and was ready to go.

23 September 2017

sales

5

Friendly people. Efficient..

22 September 2017

sales

5

Both the Sales Executive - Maddie Hewings and the Business Manager - Kelvin Smith were helpful at all times when I made enquiries and I was always made to feel comfortable whenever I mad changes to my order!!

21 September 2017

service

5

Quick, efficient and friendly service

19 September 2017

sales

5

As above and the car was ready and cleaned.

19 September 2017

sales

5

Paul was very helpful and friendly offered coffee etc gave me a lovely bunch of flowers He was great

19 September 2017

service

5

Polite staff who kept me up to date with the progress of my service which took longer than expected. However, a courtesy car was provided and they were more than happy to acccommodate delivery of my mini back to me if that had been necessary.

16 September 2017

service

3

Trouble getting through to the service centre to find out when the car would be ready to collect